Universal Smiley Face Feedback Solutions​

Complete solution to capture real-time feedback anywhere & transform it into powerful insights to increase customer and employee satisfaction.

Capture simply, create extraordinary.

ViewPoint Smiley Face Rating Survey Question

Universal Smiley Face Feedback Solutions

Complete solution to capture real-time feedback anywhere & transform it into powerful insights to increase customer and employee satisfaction.

Capture simply, create extraordinary.

ViewPoint Smileys for instant customer feedback
Kiosks
QR codes
Online Links
Apps
Websites
ViewPoint Pulse Feedback Machine

Real-time Feedback

The smart way to collect and evaluate customer and employee feedback.

Our unique smiley face surveys attract, engage, and encourage users to leave their feedback. This “in-the-moment” feedback yields higher accuracy and greater response rates.

Real-time Feedback Kiosks

The smart way to collect customer and employee feedback

Why Choose Real-Time Customer Feedback Kiosks?

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They put you in control when only the best experiences will do.

Quickly fix problems

Fix issues affecting your users experience as they arise and prevent further issues

Track trends

Examine experiences over time

Monitor change

Visualise impacts of operational changes

why choose real time feedback

Benchmark services

Compare departments & locations

Manage KPI’s

Evaluate experiences against expectation

Watch Wellbeing

Understand what affects feelings & moods.

In Your Spaces

Real time Feedback In your spaces
  • Feedback Kiosk
  • QR codes
  • Portable Tablet

On The Go

Feedback on the Go with QR and mobile surveys
  • QR codes
  • Text message
  • Apps

In Their Spaces

Remote real time Feedback capture feedback online
  • Website
  • Email
  • Employee Hub

Get Closer To Your Feedback In The Hub

The ViewPoint Hub is the heartbeat for your feedback project. Here you get full access and control over your surveys and responses.

Surveys

Create new or amend existing surveys on demand throughout contract term. Run different surveys on different devices or same survey on all devices. Or a mixture!

ViewPoint’s survey creation tool allows you to build your full screen branded survey one screen/ question at a time. Unlimited questions, any configuration and add routing as required.

Let your user answer in their preferred language. Your results are all reported in the same survey dashboard, regardless of language chosen to respond.

Increase accessibility to your survey through Kiosks, Online, Apps, Websites or QR codes.

There are no limits on the number of responses your survey or surveys can collect. 

Reporting

Access and analyse your results 24/7 through your secure portal, that updates instantly.

Create regular reports and auto send them to selected personnel.

Determine access to feedback dashboards by user, by survey or location

Set your required parameters, and if results fall outside an auto trigger alerts you.

In a single click you can download PDF reports, share live dashboards or generate an online link. Also, download in raw format on demand.

Administration

Add multiple users to your account, and assign user roles for different access types – Super User, Publisher, Reporting. 

Manage your surveys in ViewPoint’s unique surveys dashboard. Instantly see which surveys are actively collecting responses & manage quarantine rules.

Publish surveys to your locations from your dashboard, and the survey will instantly update on the device in that location. No need to leave your desk!

Add users and manage their access to reports and surveys depending on their required access.

Our team are available to assist and guide you through out your project. Whether is it technical assistance, reporting or survey structure, our experienced teams can support you.

Design Gorgeous, Branded Customer and Employee Surveys

Reflect your individuality and inject your brand’s personality in to your survey

How do you feel touchscreen survey

The worlds top brands use ViewPoint feedback solutions

Customer Feedback Solutions

Real-time customer feedback kiosks for organisations big and small

ViewPoint Pulse

ViewPoint Sense

Research shows us that 86% of buyers will pay more for a better customer experience. Our fully customisable feedback kiosks provide a constant visual reminder that you care about how your customers feel. Our customer feedback surveys are easy to use and customers are drawn to them to leave their opinion on their experience.

ViewPoint Smiley Face Feedback Solutions

Smiley Face Survey

Smiley face ratings give respondents a quick and easy way to rate your service

interactive surveys icon

Interactive Surveys

Interactive customer surveys that are fully accessible and deliver fast results

Real time feedback with Feedback kiosks

Push Button Survey

Our push-button feedback surveys are now available with touch or touchless options

ViewPoint touchless Surveys accessed by QR codes

Touchless Surveys

SImple QR codes enable users to scan and complete surveys on their own devices if preferred.

Client Stories

We don’t do ‘in theory’, we give real results for institutions like yours.

Aldi Supermarkets

Customer feedback on new self-serve checkouts

Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. The ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”

Microsoft

Employee training feedback

Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to Viewpoint kiosks being used for other Microsoft projects in the US, Europe and China.

Microsoft

Employee training feedback

Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to Viewpoint kiosks being used for other Microsoft projects in the US, Europe and China.

Aldi Supermarkets

Customer feedback on new self-serve checkouts

Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”

Any questions?

Contact one of our professionals with any questions, or download our brochure for more details.

big logo dark blue VP

Did you know that happy customers are, on average, 77% more likely to come back to your store and recommend you to their network?

But how can you find out if they are satisfied or not?

With ViewPoint’s surveys, you can take the guesswork out and discover the areas in your business that need improving. Our accessible and easy to implement smiley face surveys have been designed to help you

  • Track trends,
  • Compare performance, and
  • Fill gaps in staff training.

 

ViewPoint’s real-time feedback kiosks allow for instant data management that will help you improve your services quickly and efficiently. Our touchless, push-button feedback technology is safe and hygienic to use, and we support multiple languages ensuring greater customer engagement.

Person with question marks around face
Two doctors. Two young doctors having conversation during breakfast

87% of organisations say that employee engagement is one of their top challenges, but it doesn’t have to be.

By employing ViewPoint’s smiley face surveys, you can easily and effectively measure your employees’ experience, safety, well-being, and happiness in the work place. 

  • Multi-question surveys that are tailored to the individual needs of your business.
  • Real-time alerts and instant notifications for immediate action. 
  • Stay one step ahead and solve problems as soon as they arise! 

 

Thanks to our push-button feedback, you can now effortlessly track and compare employee experience data across different departments and locations. 

 

Successfully following your team’s needs and implementing changes such as additional training can increase staff productivity by over 21%! There is no better way to understand your employees than using ViewPoint’s real-time feedback solutions!

Accurately track patient satisfaction, visitor experience, staff performance, and wellbeing with our push-button feedback solutions. 

  • Trusted by hospitals and GP surgeries across the world, our real-time surveys are customisable, powerful and immediate.
  • Push-button feedback kiosks are also accessible allowing people with disabilities and elderly patients to take part.
  • You can also use ViewPoint feedback to gather friends and family (FFT) feedback.

 

Get a better understanding of your patient’s satisfaction with your services quickly and easily with ViewPoint’s survey solutions.

young asian doctor discussing test result and diagnosis with senior couple patients using digital tablet in hospital hallway
Real-time Student Feedback

Help create the best student experience with ViewPoint’s Push Button Feedback Device. Our kiosks can be placed throughout your institution to engage the students and measure their experience. 

  • Identify issues related to student accommodation, 
  • Capture student opinions on how to improve events, 
  • Make the next graduation event more memorable with our smiley face surveys. 

 

Trusted by top universities all over the world, ViewPoint offers a range of easily customisable  survey solutions.  

By implementing our push-button feedback, you can gather extensive data across different departments and manage them with ease. 

Get real-time alerts and instant notifications for immediate action. Gather, analyse, and solve problems with ViewPoint’s smiley face surveys.

Our push-button feedback kiosks allow airports, cruises and train stations to engage with their customers and staff conveniently and efficiently. Measure your passenger’s satisfaction with your facilities and services. Centralise all your data and manage it all in one place with ViewPoint’s real-time feedback.

Integrate feedback data with internal data systems and capture the experience of your passengers to make their next trip unforgettable.

  • Track trends,
  • Monitor changes,
  • Recognise performance issues

without the time-consuming hurdles of manual feedback collection.

By using our accessible kiosks, you can increase your survey response rates by up to 500% and target areas that need improvement. 

Capturing Passenger Feedback
conference

Understand how visitors enjoyed your events with ViewPoint’s smiley face surveys. By Implemente real-time feedback in your venues, to conveniently gather all the data you need to make your visitors’ experience outstanding.

Easily manage your feedback, surveys and reporting with the ViewPoint’s Hub.

  • Gain trends insights with dynamic tables and graphs,
  • Share a live feed with the managing staff, and
  • Get instant notifications for immediate action.

 

Our large fonts and flexible survey designs ensure full visitor engagement, while multi-language options provide support for different demographics.

Track staff wellbeing and find out if they provide exceptional service to your visitors. First-class events start with understanding your visitor’s needs. By using ViewPoint’s flexible feedback solutions you can be sure that your next event will become a success.

The smart way to collect feedback

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Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers

top-brands-use-viewpoint-feedback

Need an easier way to collect feedback?

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Download our guide today. On-site feedback that is instant, always-on, and easy to deploy. 

Companies that want results trust ViewPoint

top-brands-use-viewpoint-feedback

Contact us or download our brochure for more details.