Our in-the-moment customer feedback solutions give you real-time insight so you can respond quickly, improve experiences, and turn every touchpoint into measurable improvement.
Take a look at how ViewPoint helps you capture feedback and act on it.
Capture feedback in real-time.
Turn responses into insights you can act on.
Behind every feedback kiosk, QR code, online link or Tag board sits a scalable feedback platform designed for real-time oversight, reporting and integration.
Whether you run one location or hundreds, every piece of feedback counts.
Take a look at how ViewPoint helps you capture feedback and act on it.
With our customer feedback solutions, you can capture honest responses in-the-moment—via QR codes, touchscreen kiosks, or online surveys—so insights appear instantly in your dashboard.
Giving you clear visibility of what’s working and what needs attention.
No spreadsheets. No delays. No guesswork.
Problem: Customers leave or complain if their experience goes unheard.
Evidence:
98 % of consumers say service influences loyalty
Positive feedback mechanisms can increase conversion rates up to 270 %
Real-time fix: Capture reactions as they happen → resolve friction → boost loyalty and sales.
Problem: Employees feel unheard → engagement drops → productivity suffers.
Evidence:
Real-time fix: Collect insights continuously → act fast → boost morale, retention, and output.
Problem: Passenger frustration escalates if feedback is ignored, affecting trust and satisfaction.
Evidence: While stats vary, consistent patterns show:
Timely interventions based on feedback improve satisfaction and loyalty
Delayed response leads to recurring complaints
Real-time fix: Capture journey experiences in the moment → address delays, safety or service issues → create smoother travel.
Problem: One bad visitor experience can ripple across social media, reviews, and repeat attendance. Organisers often only find out after the event — too late to fix it.
Evidence:
Studies show 85 % of event-goers will share negative experiences online.
90 % of repeat attendance is influenced by how visitors feel in the moment.
70 % of event organisers using structured feedback report improved audience satisfaction and increased return attendance
Real-time fix: Capture visitor feedback instantly — on-site or via mobile — so you can resolve issues immediately, improve experiences, and ensure your events earn glowing reviews and repeat visits.
Problem: Patient satisfaction is at historic lows — some services report only 21 % satisfied.
Evidence:
82 % of patients say being listened to directly affects satisfaction
Real-time fix: Capture patient experiences immediately → act on concerns → improve care, safety, and trust.
Problem: Students and staff feel unheard until end-of-term surveys, delaying improvements.
Evidence: Continuous feedback cultures see:
Faster action on issues improves learning and wellbeing.
Real-time fix: Capture experiences as they happen → act immediately → improve learning, support, and campus life.
Problem: Residents, families, and staff concerns often go unnoticed until it’s too late.
Evidence: Organisations with strong feedback cultures see:
Real-time fix: Capture feedback as it happens → respond instantly → improve care and confidence.
Capturing responses is just the start.
Live dashboards and structured reporting is where it gets exciting.
Track satisfaction trends over time
Compare results between sites
Share scheduled reports with stakeholders
Set alerts when standards fall
Instead of reacting to complaints, you can manage experience proactively.
Feedback becomes something you monitor — not something you chase.
As responses grow, so does the value of your data.
ViewPoint’s built-in AI powered analysis reviews complete surveys, highlighting recurring themes and shifts in mood.
You can quickly identify:
Emerging service issues
Consistent strengths worth replicating
Areas of risk across your estate
No manual reading through hundreds of responses.
Just clear, prioritised insight.
Whether you operate one location or hundreds, ViewPoint provides central visibility with local accountability.
Benchmark performance across multiple sites
Maintain consistent surveys and standards
Deploy regionally or globally
Integrate insight into your wider systems
With flexible branding, API capability and secure data governance, ViewPoint fits into your ecosystem — not alongside it.
Feedback isn’t just collected.
It’s embedded into how you operate.
CASE STUDY
Using ViewPoint’s customer feedback solutions, Aldi captured shopper insights in real time, shaping a nationwide rollout of self-service checkouts.
Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills.
The ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”
Stand out and lead your industry with actionable insights that keep you one step ahead.
Create experiences that inspire loyalty, trust, and satisfaction.
CSAT | ESAT | NPS
Turn feedback into clarity, empowering you to make bold, informed choices.
Ensuring feedback leads to better communication and more transparent customer expectations
Because it directly impacts your success. Happy customers are 77% more likely to return and recommend your business, so understanding how they feel is essential.
With tools like ViewPoint’s smiley face surveys, you remove the guesswork and see exactly where things are going well — and where improvement is needed. Real-time feedback kiosks make it simple with quick survey tap technology and multiple language support to ensure everyone’s voice is heard.
By measuring feedback, you can:
Track trends to spot patterns over time
Compare performance across teams, sites, or services
Identify gaps in staff training before they affect customer experience
In short, measuring feedback helps you act quickly, improve efficiently, and create experiences that keep people coming back.
Absolutely. ViewPoint’s smiley face surveys, delivered through our easy-to-use kiosks, make it simple to measure employee experience, safety, well-being, and happiness in the workplace. Our tailored multi-question surveys provide real-time alerts and instant notifications, so you can respond to issues the moment they arise.
With push-button feedback, you can effortlessly track and compare employee experience across different departments and locations. This allows you to identify concerns early and implement solutions such as additional training — boosting staff productivity by over 21%.
By using kiosks to manage employee engagement, you stay one step ahead, building a happier, more motivated, and more productive workforce.
Yes — ViewPoint’s push-button feedback kiosks make it easy to accurately track patient satisfaction, visitor experience, staff performance, and well-being in real-time. Our customisable surveys are trusted by hospitals and GP surgeries worldwide, providing powerful insights the moment feedback is given.
The kiosks are designed to be accessible for everyone, including elderly patients and those with disabilities, ensuring every voice can be heard. In addition to patient feedback, ViewPoint also gathers Friends and Family Test (FFT) responses to meet NHS requirements.
With instant insights, you can gain a clearer understanding of patient satisfaction and make improvements quickly and effectively.
ViewPoint’s feedback kiosks make it easy to gather real-time insights on accommodation, campus events, and overall student life. With push-button surveys placed at key locations, universities can capture thousands of student voices, spot issues before they escalate, and act quickly. Trusted by top institutions worldwide, ViewPoint helps you create a more engaging, responsive student experience.
ViewPoint’s kiosks and real-time feedback solutions make it easy for airports, cruise lines, and train stations to engage passengers and staff efficiently. By capturing feedback on facilities and services as it happens, you can spot trends, monitor changes, and address performance issues quickly.
Centralising all your feedback data allows seamless management and integration with internal systems, helping you make every trip more enjoyable.
Our accessible kiosks can boost survey response rates by up to 500%, giving you the insights you need to target improvements and create unforgettable passenger experiences.
ViewPoint’s smiley face surveys help you gather real-time feedback from your event attendees, giving you the insights you need to make every visit outstanding. With instant alerts and dynamic reports, you can track trends, act immediately on issues, and share insights with managing staff.
Our flexible survey designs, large fonts, and multi-language options ensure every visitor can easily participate, so you capture feedback from all demographics. By understanding your visitors’ needs in real time, you can deliver a first-class event experience and continually improve your offerings.
Real-time feedback makes it easy to capture what people really think—at every touchpoint, in every moment. Engaging smiley face surveys and intuitive tools encourage participation, giving organisations actionable insights to improve experiences, boost satisfaction, and make smarter decisions faster.
Research reveals that 86% of buyers are willing to pay more for an exceptional customer experience. With our fully customisable feedback kiosks, you’re not just gathering opinions – you’re showing your customers that their voices truly matter. These eye-catching, user-friendly surveys invite customers to share their thoughts, creating a powerful connection and reinforcing your commitment to delivering experiences they’ll value and remember.
Our intuitive kiosks make sharing feedback effortless, leaving customers feeling heard and valued.
Customise surveys to reflect your values, making every interaction memorable and meaningful.
Instantly uncover what matters most to your customers and create experiences they’ll rave about.
Show your customers you care by acting on their feedback, fostering trust and lasting relationships.
See how our real-time feedback solutions are transforming experiences and creating lasting impact for our customers.
CASE STUDY
Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to ViewPoint kiosks being used for other Microsoft projects in the US, Europe and China.
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