Universal Smiley Face Feedback Solutions
Complete solution to capture real-time feedback anywhere & transform it into powerful insights to increase customer and employee satisfaction.
Capture simply, create extraordinary.
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Our unique smiley face surveys attract, engage, and encourage users to leave their feedback. This “in-the-moment” feedback yields higher accuracy and greater response rates.
They put you in control when only the best experiences will do.
Fix issues affecting your users experience as they arise and prevent further issues
Examine experiences over time
Visualise impacts of operational changes
Compare departments & locations
Evaluate experiences against expectation
Understand what affects feelings & moods.
The ViewPoint Hub is the heartbeat for your feedback project. Here you get full access and control over your surveys and responses.
Create new or amend existing surveys on demand throughout contract term. Run different surveys on different devices or same survey on all devices. Or a mixture!
ViewPoint’s survey creation tool allows you to build your full screen branded survey one screen/ question at a time. Unlimited questions, any configuration and add routing as required.
Let your user answer in their preferred language. Your results are all reported in the same survey dashboard, regardless of language chosen to respond.
Increase accessibility to your survey through Kiosks, Online, Apps, Websites or QR codes.
There are no limits on the number of responses your survey or surveys can collect.
Access and analyse your results 24/7 through your secure portal, that updates instantly.
Create regular reports and auto send them to selected personnel.
Determine access to feedback dashboards by user, by survey or location
Set your required parameters, and if results fall outside an auto trigger alerts you.
In a single click you can download PDF reports, share live dashboards or generate an online link. Also, download in raw format on demand.
Add multiple users to your account, and assign user roles for different access types – Super User, Publisher, Reporting.
Manage your surveys in ViewPoint’s unique surveys dashboard. Instantly see which surveys are actively collecting responses & manage quarantine rules.
Publish surveys to your locations from your dashboard, and the survey will instantly update on the device in that location. No need to leave your desk!
Add users and manage their access to reports and surveys depending on their required access.
Our team are available to assist and guide you through out your project. Whether is it technical assistance, reporting or survey structure, our experienced teams can support you.
Reflect your individuality and inject your brand’s personality in to your survey
Research shows us that 86% of buyers will pay more for a better customer experience. Our fully customisable feedback kiosks provide a constant visual reminder that you care about how your customers feel. Our customer feedback surveys are easy to use and customers are drawn to them to leave their opinion on their experience.
Smiley face ratings give respondents a quick and easy way to rate your service
Interactive customer surveys that are fully accessible and deliver fast results
Our push-button feedback surveys are now available with touch or touchless options
SImple QR codes enable users to scan and complete surveys on their own devices if preferred.
We don’t do ‘in theory’, we give real results for institutions like yours.
Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. The ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”
Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to Viewpoint kiosks being used for other Microsoft projects in the US, Europe and China.
Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to Viewpoint kiosks being used for other Microsoft projects in the US, Europe and China.
Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”
Contact one of our professionals with any questions, or download our brochure for more details.
Did you know that happy customers are, on average, 77% more likely to come back to your store and recommend you to their network?
But how can you find out if they are satisfied or not?
With ViewPoint’s surveys, you can take the guesswork out and discover the areas in your business that need improving. Our accessible and easy to implement smiley face surveys have been designed to help you
ViewPoint’s real-time feedback kiosks allow for instant data management that will help you improve your services quickly and efficiently. Our touchless, push-button feedback technology is safe and hygienic to use, and we support multiple languages ensuring greater customer engagement.
87% of organisations say that employee engagement is one of their top challenges, but it doesn’t have to be.
By employing ViewPoint’s smiley face surveys, you can easily and effectively measure your employees’ experience, safety, well-being, and happiness in the work place.
Thanks to our push-button feedback, you can now effortlessly track and compare employee experience data across different departments and locations.
Successfully following your team’s needs and implementing changes such as additional training can increase staff productivity by over 21%! There is no better way to understand your employees than using ViewPoint’s real-time feedback solutions!
Accurately track patient satisfaction, visitor experience, staff performance, and wellbeing with our push-button feedback solutions.
Get a better understanding of your patient’s satisfaction with your services quickly and easily with ViewPoint’s survey solutions.
Help create the best student experience with ViewPoint’s Push Button Feedback Device. Our kiosks can be placed throughout your institution to engage the students and measure their experience.
Trusted by top universities all over the world, ViewPoint offers a range of easily customisable survey solutions.
By implementing our push-button feedback, you can gather extensive data across different departments and manage them with ease.
Get real-time alerts and instant notifications for immediate action. Gather, analyse, and solve problems with ViewPoint’s smiley face surveys.
Our push-button feedback kiosks allow airports, cruises and train stations to engage with their customers and staff conveniently and efficiently. Measure your passenger’s satisfaction with your facilities and services. Centralise all your data and manage it all in one place with ViewPoint’s real-time feedback.
Integrate feedback data with internal data systems and capture the experience of your passengers to make their next trip unforgettable.
without the time-consuming hurdles of manual feedback collection.
By using our accessible kiosks, you can increase your survey response rates by up to 500% and target areas that need improvement.
Understand how visitors enjoyed your events with ViewPoint’s smiley face surveys. By Implemente real-time feedback in your venues, to conveniently gather all the data you need to make your visitors’ experience outstanding.
Easily manage your feedback, surveys and reporting with the ViewPoint’s Hub.
Our large fonts and flexible survey designs ensure full visitor engagement, while multi-language options provide support for different demographics.
Track staff wellbeing and find out if they provide exceptional service to your visitors. First-class events start with understanding your visitor’s needs. By using ViewPoint’s flexible feedback solutions you can be sure that your next event will become a success.
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