Touchless Feedback Kiosks

The way to collect
customer and employee feedback

Touchless Feedback Kiosks

The smart way to collect customer and employee feedback

Touchless real-time feedback kiosk

Real-time feedback involves capturing the thoughts and feelings of customers at the time of experience or immediately after an interaction. This “in-the-moment” feedback yields higher accuracy and greater response rates.

 

Our unique smiley face surveys attract, engage, and encourage users to leave their thoughts. Four reasons feedback kiosks are the preferred feedback collection method:

Lower cost solution
Suitable for all environments
Reliable and always on
Highly accurate insights ​

Why choose real-time feedback kiosks?

Quickly fix problems

Fix operational problems as they arise
and prevent further issues

Monitor change

Collect feedback when trialling new
processes to see how they affect your customer experience

Track trends

Gather a consistent stream of experience feedback to understand highs and lows

Benchmark services

Use feedback data to compare locations, business units or service providers, share best practices and highlight weak spots

The world’s top brands use ViewPoint feedback solutions

How we do it

  • Real-time dashboard with 24/7 access
  • Trend analysis
  • Deep-dive analytics
  • Live alerts
  • Gain actionable insights
  • Make improvements and measure their impact
  • Share results quickly

Types of Feedback

How can we help you? We provide solutions to meet every feedback need.

Improving Your Customer Experience

Research shows us that 86% of buyers will pay more for a better customer experience. Our fully customisable feedback kiosks provide a constant visual reminder that you care about how your customers feel. Our customer feedback surveys are easy to use and customers are drawn to them to leave their opinion on their experience.

ViewPoint Smiley Face Feedback Solutions

Smiley Face Survey

Smiley face ratings give respondents a quick and easy way to rate your service

Interactive Surveys

Interactive customer surveys that are fully accessible and deliver fast results

Push Button Survey

Our push button feedback surveys are now available with touch or touchless options

Touchless Surveys

Touchless surveys for a post-Covid world. Immediate results without the hassle of QR codes

Client Stories

We don’t do ‘in theory’, we give real results for institutions like yours.

Aldi Supermarkets

Customer feedback on new self-serve checkouts

Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. The ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”

Microsoft

Employee training feedback

Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to Viewpoint kiosks being used for other Microsoft projects in the US, Europe and China.

Microsoft

Employee training feedback

Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to Viewpoint kiosks being used for other Microsoft projects in the US, Europe and China.

Aldi Supermarkets

Customer feedback on new self-serve checkouts

Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”

Any questions?

Contact one of our professionals with any questions, or download our brochure for more details.

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Get the latest information on real-time feedback...

Contact us or download our brochure for more details.