Touchless Feedback Kiosks

The way to collect
customer and employee feedback

Touchless Feedback Kiosks

The smart way to collect customer and employee feedback

Touchless real-time feedback kiosk

Real-time feedback involves capturing the thoughts and feelings of customers at the time of experience or immediately after an interaction. This “in-the-moment” feedback yields higher accuracy and greater response rates.

 

Our unique smiley face surveys attract, engage, and encourage users to leave their thoughts. Four reasons feedback kiosks are the preferred feedback collection method:

Lower cost solution
Suitable for all environments
Reliable and always on
Highly accurate insights ​

Why choose real-time feedback kiosks?

Quickly fix problems

Fix operational problems as they arise
and prevent further issues

Monitor change

Collect feedback when trialling new
processes to see how they affect your customer experience

Track trends

Gather a consistent stream of experience feedback to understand highs and lows

Benchmark services

Use feedback data to compare locations, business units or service providers, share best practices and highlight weak spots

The world’s top brands use ViewPoint feedback solutions

How we do it

  • Real-time dashboard with 24/7 access
  • Trend analysis
  • Deep-dive analytics
  • Live alerts
The simplest and smartest way to collect feedback
  • Gain actionable insights
  • Make improvements and measure their impact
  • Share results quickly

Types of Feedback

How can we help you? We provide solutions to meet every feedback need.

Improving Your Customer Experience

Research shows us that 86% of buyers will pay more for a better customer experience. Our fully customisable feedback kiosks provide a constant visual reminder that you care about how your customers feel. Our customer feedback surveys are easy to use and customers are drawn to them to leave their opinion on their experience.

ViewPoint Smiley Face Feedback Solutions

Smiley Face Survey

Smiley face ratings give respondents a quick and easy way to rate your service

Interactive Surveys

Interactive customer surveys that are fully accessible and deliver fast results

Push Button Survey

Our push button feedback surveys are now available with touch or touchless options

Touchless Surveys

Touchless surveys for a post-Covid world. Immediate results without the hassle of QR codes

Client Stories

We don’t do ‘in theory’, we give real results for institutions like yours.

Aldi Supermarkets

Customer feedback on new self-serve checkouts

Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. The ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”

Microsoft

Employee training feedback

Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to Viewpoint kiosks being used for other Microsoft projects in the US, Europe and China.

Microsoft

Employee training feedback

Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to Viewpoint kiosks being used for other Microsoft projects in the US, Europe and China.

Aldi Supermarkets

Customer feedback on new self-serve checkouts

Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”

Any questions?

Contact one of our professionals with any questions, or download our brochure for more details.

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Did you know that happy customers are, on average, 77% more likely to come back to your store and recommend you to their network? But how can you find out if they are satisfied or not?

With ViewPoint’s surveys, you can take the guesswork out and discover the areas in your business that need improving. Our accessible and easy to implement smiley face surveys have been designed to help you track trends, compare performance, and fill gaps in staff training.

ViewPoint’s real-time feedback kiosks allow for instant data management that will help you improve your services quickly and efficiently. Our touchless, push-button feedback technology is safe and hygienic to use, and we support multiple languages ensuring greater customer engagement.

87% of organisations say that employee engagement is one of their top challenges, but it doesn’t have to be. By employing ViewPoint’s smiley face surveys, you can easily and effectively measure your employee experience and happiness at the work place. Our multi-question surveys are quickly and easily tailored to the individual needs of your business.

Get real-time alerts and instant notifications for immediate action. Be one step ahead and solve problems as soon as they arise! Thanks to our push-button feedback, you can now effortlessly track and compare data across different departments. Choose from a variety of ViewPoint’s survey kiosks, and discover your employees’ wellbeing.

Successfully following your team’s needs and implementing changes such as additional training can increase staff productivity by over 21%! There is no better way to understand your employees than using ViewPoint’s real-time feedback solutions!

Accurately track patient satisfaction, visitor experience, staff performance, and wellbeing with our push-button feedback solutions. Trusted by hospitals and GP surgeries across the world, our real-time surveys are customisable, powerful and immediate.

ViewPoint’s touchless technology is safe and hygienic, ensuring no bacteria or virus spread (including Covid-19). Our push-button feedback kiosks are also accessible allowing people with disabilities and elderly patients to take part. You can also use ViewPoint feedback to gather friends and family (FFT) feedback.

Get a better understanding of your patient’s satisfaction with your services quickly and easily with ViewPoint’s survey solutions.

Help create the best student experience with ViewPoint’s real-time feedback kiosks. Our kiosks can be placed throughout your institution to engage the students and measure their experience. 

Identify issues related to student accommodation, capture student opinions on how to improve events, and make the next graduation even more memorable with our smiley face surveys. Trusted by top universities all over the world, ViewPoint offers a range of easily customisable touchless survey solutions.  

By implementing our push-button feedback, you can gather extensive data across different departments and manage them with ease. Our touchless technology surveys feature gesture recognition and multi-language options that are both accessible and entertaining. Get real-time alerts and instant notifications for immediate action. Gather, analyse, and solve problems with ViewPoint’s smiley face surveys.

Our push-button kiosks allow airports, cruises and train stations to engage with their customers and staff conveniently and efficiently. Measure your passenger’s satisfaction with your facilities and services. Centralise all your data and manage it all in one place with ViewPoint’s real-time feedback.

Integrate feedback data with internal data systems and capture the experience of your passengers to make their next trip unforgettable. Track trends, monitor changes and recognise performance issues without the time-consuming hurdles of manual feedback collection.

By using our accessible kiosks, you can increase your survey response rates by up to 500% and target areas that need improvement. Our touchless technology is safe and hygienic surveys that don’t require QR codes or additional apps.

Understand how visitors enjoyed your events better with ViewPoint’s smiley face surveys. By implementing real-time feedback in your venues, you can conveniently gather all the data you need to make your visitor experience outstanding.

Easily manage your feedback, surveys and reporting with the ViewPoint’s Hub. Gain trends insights with dynamic tables and graphs, share a live feed with the managing staff and get instant notifications for immediate action. Our large fonts and flexible survey designs ensure full visitor engagement, while multi-language options provide support for different demographics.

Track staff wellbeing and find out if they provide exceptional service to your visitors. First-class events start with understanding your visitor’s needs. By using ViewPoint’s flexible feedback solutions you can be sure that your next event will become a success.

The smart way to collect feedback

Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers

top-brands-use-viewpoint-feedback

Contact us or download our brochure for more details.