Gain Real-Time Insights to Boost Customer and Employee Satisfaction with ViewPoint Smileys!
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Our unique smiley face surveys attract, engage, and encourage users to leave their feedback. This “in-the-moment” feedback yields higher accuracy and greater response rates.
Rapid Feedback Leads to Enhanced Responsiveness and Adaptability
Improved Customer and Employee Engagement
CSAT | ESAT | NPS
Develop Customer/ Employee Centric Informed Decision-Making
Continuous Performance Enhancement
They put you in control when only the best experiences will do.
Fix issues affecting your users experience as they arise and prevent further issues
Examine experiences over time
Visualise impacts of operational changes
Compare departments & locations
Evaluate experiences against expectation
Understand what affects feelings & moods.
The ViewPoint Hub is the heartbeat for your feedback project. Here you get full access and control over your surveys and responses.
Let ViewPoint’s dynamic customer and employee feedback software empower you to drive continuous improvement through actionable insights.
Create new or amend existing surveys on demand throughout contract term. Run different surveys on different devices or same survey on all devices. Or a mixture!
ViewPoint’s survey creation tool allows you to build your full screen branded survey one screen/ question at a time. Unlimited questions, any configuration and add routing as required.
Let your user answer in their preferred language. Your results are all reported in the same survey dashboard, regardless of language chosen to respond.
Increase accessibility to your survey through Kiosks, Online, Apps, Websites or QR codes.
There are no limits on the number of responses your survey or surveys can collect.
Access and analyse your results 24/7 through your secure portal, that updates instantly.
Create regular reports and auto send them to selected personnel.
Determine access to feedback dashboards by user, by survey or location
Set your required parameters, and if results fall outside an auto trigger alerts you.
In a single click you can download PDF reports, share live dashboards or generate an online link. Also, download in raw format on demand.
Add multiple users to your account, and assign user roles for different access types – Super User, Publisher, Reporting.
Manage your surveys in ViewPoint’s unique surveys dashboard. Instantly see which surveys are actively collecting responses & manage quarantine rules.
Publish surveys to your locations from your dashboard, and the survey will instantly update on the device in that location. No need to leave your desk!
Add users and manage their access to reports and surveys depending on their required access.
Our team are available to assist and guide you through out your project. Whether is it technical assistance, reporting or survey structure, our experienced teams can support you.
Reflect your individuality and inject your brand’s personality in to your survey
Research shows us that 86% of buyers will pay more for a better customer experience. Our fully customisable feedback kiosks provide a constant visual reminder that you care about how your customers feel. Our customer feedback surveys are easy to use and customers are drawn to them to leave their opinion on their experience.
Smiley face ratings give respondents a quick and easy way to rate your service
Interactive customer surveys that are fully accessible and deliver fast results
Our push-button feedback surveys are now available with touch or touchless options
SImple QR codes enable users to scan and complete surveys on their own devices if preferred.
We don’t do ‘in theory’, we give real results for institutions like yours.
Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. The ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”
Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to Viewpoint kiosks being used for other Microsoft projects in the US, Europe and China.
Microsoft used ViewPoint to help with an initiative aimed at communicating company values to staff and instilling best practice. Feedback kiosks were used to ask incisive, real-time questions immediately after each training session. The responses provided gave the management team insight into how the training was received and whether staff left the sessions with a better understanding of Microsoft’s values. The value gained from the feedback led to Viewpoint kiosks being used for other Microsoft projects in the US, Europe and China.
Aldi planned to introduce self-serve checkouts in their stores. They trialled them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with”
Contact one of our professionals with any questions, or download our brochure for more details.
Happy customers are 77% more likely to return and recommend your business. ViewPoint’s smiley face surveys remove guesswork and identify areas for improvement.
Our real-time feedback kiosks offer, hygienic survey tap technology with multiple language support.
Improve your service quickly and efficiently by
▪️ tracking trends,
▪️ comparing performance, and
▪️ filling gaps in staff training.
Is employee engagement a top challenge for your organisation?
ViewPoint’s smiley face surveys offer an easy and effective solution to measure your employees’ experience, safety, well-being, and happiness in the workplace.
Our multi-question surveys are tailored to your business needs, providing real-time alerts and instant notifications for immediate action.
With push-button feedback, effortlessly track and compare employee experience data across different departments and locations. Addressing your team’s needs and implementing changes such as additional training can increase staff productivity by over 21%.
Stay one step ahead and solve problems as soon as they arise with ViewPoint’s real-time feedback solutions.
Revolutionise your healthcare organisation with ViewPoint’s push-button feedback solutions.
Accurately track patient satisfaction, visitor experience, staff performance, and well-being in real-time.
Our customisable surveys are trusted by hospitals and GP surgeries worldwide and provide powerful, immediate insights. Our accessible push-button feedback kiosks ensure that everyone can take part, including patients with disabilities and elderly patients.
Additionally, ViewPoint feedback also gathers friends and family (FFT) feedback.
Gain a better understanding of your patients’ satisfaction and improve your services quickly and easily with ViewPoint’s survey solutions.
Improve the student experience with ease using ViewPoint’s Push Button Feedback Devices.
Place our kiosks throughout your institution to engage students and measure their experience.
Our surveys help identify issues related to student accommodation, capture student opinions on how to improve events, and make graduation events more memorable with our smiley face surveys.
Trusted by top universities worldwide, ViewPoint offers easily customisable survey solutions. With push-button feedback, gather extensive data across different departments and manage them with ease.
Get real-time alerts and instant notifications for immediate action. Gather, analyse, and solve problems quickly and efficiently with ViewPoint’s smiley face surveys.
Our solution allows airports, cruises, and train stations to conveniently and efficiently engage with their customers and staff.
Measure your passenger’s satisfaction with facilities and services in real-time.
Centralise all your data and manage it efficiently with ViewPoint’s real-time feedback. Integrate feedback data with internal systems to capture passenger experience and make their next trip unforgettable. Track trends, monitor changes, and recognise performance issues without the time-consuming hurdles of manual feedback collection. Our accessible kiosks can increase your survey response rates by up to 500%, enabling you to target areas that need improvement with ease.
Choose ViewPoint’s solution to revolutionise your passengers’ experience today!
Elevate your event experience with ViewPoint’s smiley face surveys.
Implement real-time feedback in your venues to gather all the data you need to make your visitors’ experience outstanding.
Easily manage feedback, surveys, and reporting with ViewPoint’s Hub. Gain trend insights with dynamic tables and graphs, share a live feed with managing staff, and get instant notifications for immediate action.
Our flexible survey designs with large fonts ensure full visitor engagement, and multi-language options provide support for different demographics.
Ensure a first-class event experience by understanding your visitor’s needs with ViewPoint’s flexible feedback solutions.
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