Day: March 11, 2021

Understanding customer satisfaction Getting to the why

Understanding customer satisfaction: Getting to the why

Measuring customer satisfaction doesn’t tell you how to achieve it. You can measure levels of satisfaction; you can pore over reports showing the distribution of customers across the satisfaction spectrum. All of this is helpful as far as it goes, but the problem is that it doesn’t go far enough: it doesn’t provide insight into why the customer was satisfied or dissatisfied. To achieve this, you will need to understand the customer experience.

Read More »

The smart way to collect feedback

Line

Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers

top-brands-use-viewpoint-feedback

Need an easier way to collect feedback?

Line

Download our guide today. On-site feedback that is instant, always-on, and easy to deploy. 

Companies that want results trust ViewPoint

top-brands-use-viewpoint-feedback

Contact us or download our brochure for more details.