There are many reasons for implementing an employee feedback programme. Some of these are exemplified by our work with a busy acute elderly care ward
Why go to the effort and expense of investing in smiley terminals as a feedback capture system? Does it make any difference to the bottom line?
There are many different ways to measure customer satisfaction and customer experience (CX). In this post, we look at three of the most common approaches
Measuring customer satisfaction doesn’t tell you how to achieve it. You can measure levels of satisfaction; you can pore over reports showing the distribution of customers across the satisfaction spectrum. All of this is helpful as far as it goes, but the problem is that it doesn’t go far enough: it doesn’t provide insight into why the customer was satisfied or dissatisfied. To achieve this, you will need to understand the customer experience.
Passenger experience feedback from travelers passing through airports and stations will shape the post-Covid services of the future. Now, new touchless technologies offer a safe
Giving feedback in the workplace is commonplace, mainly focused on you, the employer, giving them, your employees, feedback on their performance. But what about what
Forbes recently reported that when trust and psychological safety do not exist in an organisation, it is generally because people do not feel listened to. This is
THE PULSE OF EMPLOYEE ENGAGEMENT: CAN YOU AFFORD NOT TO TAKE IT? Your employees are the life blood of your organisation. Whether they are customer
Visitor or customer surveys are so common place, and rightly so, as the information gained can greatly assist an organisation to make informed decisions on
Around 70% of the customers who leave you do so because they perceive you are indifferent to them. Real-time customer experience feedback is a potent
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