Survey design is critical for the success of a feedback project. In a busy world, our minds block out much of what we see which
In March, the ViewPoint team were delighted to attend the Health & Wellbeing at Work exhibition at the NEC. It was great to get back
ViewPoint is delighted to announce they have, once again, been awarded the ISO2007:2019 certification. ISO/IEC 27001:2013 (also known as ISO27001) is the international standard for
How are you doing? How can I support you? When was the last time you asked your team those questions? They are two very important
ViewPoint’s online dashboard can display your feedback data in two ways – Standard reporting (where all the interactive charts and free text data lives) and
Tracking service levels really means keeping your finger on the pulse of customer satisfaction. Keeping your finger on the pulse means becoming aware of issues, note-worthy comments and changes in trend as they happen.
In March 2020, Liverpool University Hospitals NHS Trust used ViewPoint kiosks to get feedback from NHS nursing staff working on dedicated Covid wards. Recognizing they
There is an undeniable correlation between the levels of employee engagement and customer satisfaction. It’s simple: make employees happier and your customer experience efforts will be rewarded.
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