There is an undeniable correlation between the levels of employee engagement and customer satisfaction. It’s simple: make employees happier and your customer experience efforts will be rewarded.
THE PULSE OF EMPLOYEE ENGAGEMENT: CAN YOU AFFORD NOT TO TAKE IT? Your employees are the life blood of your organisation. Whether they are customer
Visitor or customer surveys are so common place, and rightly so, as the information gained can greatly assist an organisation to make informed decisions on
Around 70% of the customers who leave you do so because they perceive you are indifferent to them. Real-time feedback is a potent driver of
It’s a busy world and time is precious. We guard ourselves against anything that might add more to the workload and that includes giving feedback.