How to design gorgeous, branded surveys for feedback
May 19, 2022
Survey design is critical for the success of a feedback project. In a busy world, our minds block out much of what we see which
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Survey design is critical for the success of a feedback project. In a busy world, our minds block out much of what we see which
At a recent exhibition, we asked HR professionals & wellbeing experts; “given the chance to ask daily, what would you ask your team or employees?”
In March, the ViewPoint team were delighted to attend the Health & Wellbeing at Work exhibition at the NEC. It was great to get back
ViewPoint is delighted to announce they have, once again, been awarded the ISO2007:2019 certification. ISO/IEC 27001:2013 (also known as ISO27001) is the international standard for
How are you doing? How can I support you? When was the last time you asked your team those questions? They are two very important
https://youtu.be/_qVZVuMp9VY ViewPoint’s online dashboard can display your feedback data in two ways – Standard reporting (where all the interactive charts and free text data lives)
Running an employee engagement survey is a rewarding way to foster a culture of positive change. However, survey leaders can struggle to gain the response
Tracking service levels really means keeping your finger on the pulse of customer satisfaction. Keeping your finger on the pulse means becoming aware of issues, note-worthy comments and changes in trend as they happen.
Tracking service levels really means keeping your finger on the pulse of customer satisfaction. Keeping your finger on the pulse means becoming aware of issues, note-worthy comments and changes in trend as they happen.
The NSS provides valuable feedback and insight, but there is a problem. It’s an annual, reflective survey – that is, it provides a snapshot in time, after the event. It may benefit “future students” but what about the students who are providing the feedback? The opportunity to provide input has come too late for them. So, is the NSS fit for purpose?
Strong communities are vital to the health and wellbeing of their residents. This is especially true in retirement communities and aged care home settings, where residents rely on staff and their community to flourish. A relationship-centred care approach that takes the experiences of residents, staff and visitors into account is one of the best ways to help ensure a healthy and strong community.
A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.
Pulse surveys can help take the guesswork out of what initiatives to focus on, giving managers a chance to make truly employee-directed change. Additionally, instant feedback makes it easier to keep up in dynamic environments where change happens quickly. If you already conduct annual engagement surveys, adding pulse surveys can make them much more actionable.
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