Measuring customer satisfaction doesn’t tell you how to achieve it. You can measure levels of satisfaction; you can pore over reports showing the distribution of customers across the satisfaction spectrum. All of this is helpful as far as it goes, but the problem is that it doesn’t go far enough: it doesn’t provide insight into why the customer was satisfied or dissatisfied. To achieve this, you will need to understand the customer experience.
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered. Our unique smiley face surveys attract, engage, and encourage users to leave their thoughts.
Ensuring that you can quickly and easily gather feedback during COVID vaccinations is vital to help gauge and improve how people are feeling about their vaccination experience, in addition to getting insights into friends and family test (FFT) feedback. ViewPoint is pleased to be powering the feedback solutions for some of the United Kingdom’s vaccination centres and our data shows that patients are eager to provide quick tap feedback about their experience.
Passenger experience feedback from travelers passing through airports and stations will shape the post-Covid services of the future. Now, new touchless technologies offer a safe
In March 2020, Liverpool University Hospitals NHS Trust used ViewPoint kiosks to get feedback from NHS nursing staff working on dedicated Covid wards. Recognizing they
Supporting NHS Trusts provide effective staff feedback solutions to hear from their own teams during this challenging time The Covid-19 pandemic is a unique event
There is an undeniable correlation between the levels of employee engagement and customer satisfaction. It’s simple: make employees happier and your customer experience efforts will be rewarded.
THE PULSE OF EMPLOYEE ENGAGEMENT: CAN YOU AFFORD NOT TO TAKE IT? Your employees are the life blood of your organisation. Whether they are customer
Visitor or customer surveys are so common place, and rightly so, as the information gained can greatly assist an organisation to make informed decisions on