Giving feedback in the workplace is commonplace, mainly focused on you, the employer, giving them, your employees, feedback on their performance. But what about what
There is an undeniable correlation between the levels of employee engagement and customer satisfaction. It’s simple: make employees happier and your customer experience efforts will be rewarded.
Forbes recently reported that when trust and psychological safety do not exist in an organisation, it is generally because people do not feel listened to. This is
THE PULSE OF EMPLOYEE ENGAGEMENT: CAN YOU AFFORD NOT TO TAKE IT? Your employees are the life blood of your organisation. Whether they are customer
Visitor or customer surveys are so common place, and rightly so, as the information gained can greatly assist an organisation to make informed decisions on
Around 70% of the customers who leave you do so because they perceive you are indifferent to them. Real-time customer experience feedback is a potent
It’s a busy world and time is precious. We guard ourselves against anything that might add more to the workload and that includes giving feedback.
We’re all so busy, rushing here and there, making decisions on the hoof and avoiding anything that might add to the stress. OK so maybe
Giving yourself a moment’s time to think through the objectives of your customer feedback strategy will reap rewards with the end result. The questions you ask,
I’m sure you’ve seen a smiley face survey, but do they always work? Smiley faces in surveys can work brilliantly and are clever for many
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