Create an Employee Feedback Culture

Create a feedback culture with employees

Forbes recently reported that when trust and psychological safety do not exist in an organisation, it is generally because people do not feel listened to. This is harmful for retention, productivity and innovation – not something any organisation will want.

For employees to want to leave you their feedback, the culture must be open – one where open dialogue and active listening is celebrated and also embedded in an ongoing process.

You can’t just place a feedback podium in the staff room and expect great things. If employees feel a lack of trust or are restricted in some way, this will hinder any attempts to receive or give feedback. Management really do set the scene and one of the keys to cultural change will be to open up all channels of communication – which includes feedback itself.


We have found, communication with the teams is really important to ensure your employee feedback technology really does provide the return on investment you want. This requires more than a  simple announcement that you’ll be looking for ongoing pulse feedback, but rather a series of communications that explain why, when, where, how and also how you will provide feed-back on the feedback – sometimes called ‘you said, we did’. This care to explain the reasons and purpose and also committing to give the results back to the team, will significantly enhance the programme and almost certainly further create that open-culture that’s required for a healthy workforce.  

Many organisations like Experian, Specsavers and Mid Yorks Hospitals use the ViewPoint Pulse as part of their employee feedback and communications programmes. Whilst many organisations still run an annual deep-dive employee survey, pulse monitoring hour-by-hour, day-by-day is enabling team feedback that can point to potential issues even before they happen.

Our employees need to feel listened to; a key for retention, productivity and innovation.

Do you need a smart way to collect feedback?

Welcome to ViewPoint, the world’s leading provider of touchless feedback kiosks.

ViewPoint’s feedback solutions are the smart way to collect customer and employee feedback.

Read more about collecting customer and employee feedback

Customer Feedback: How to Close the Loop

It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.

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The best ways to help increase employee engagement

While most managers spend a lot of time giving feedback to employees, it’s all too often a one-way street. Getting the perspectives of your employees in the workplace is one of the best ways to help increase employee engagement. Engaged employees are the ones that solve problems, cheer on their team, and put in a little bit of extra effort when it’s necessary.

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Improving your HCAHPS survey results with real-time feedback

This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.

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The smart way to collect feedback

Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers


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