The University of Warwick is capturing the opinions of its students in a uniquely personalised way, having worked with ViewPoint to develop customised feedback software.
Understanding the entire student journey
By linking real-time feedback with student identity cards, the Warwick University is achieving a richer and more contextualised view of its services. The university has installed ViewPoint touchscreen feedback kiosks with an integral card reader for measuring student satisfaction at the point-of-experience. Students swipe their ID cards when responding to a survey, giving the necessary confirmation of their identity and separating their responses from visitors to the university. 24/7, year-round surveys are equipping Warwick with a continuous flow of intelligence, helping it to regularly refine and improve its offering and maintain its position in the league tables.
Given the proven links between student satisfaction, recruitment and financial performance, the ability to identify and resolve sources of student dissatisfaction when they occur is a service differentiator.
Supporting student insight programmes
ViewPoint currently supports student insight programmes at a number of leading universities, including Birmingham, Leeds, Edinburgh and De Montfort, enabling them to drive up student satisfaction. High quality real-time feedback enables targeted corrective actions to be implemented swiftly, preventing escalation. The pain points of gathering and analysing data are eliminated, freeing universities to focus on what matters most to their students without spending time on the number-crunching. ViewPoint’s validation software quarantines unreliable responses, giving universities the confidence to act on the data.
About ViewPoint survey solutions
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with customers, employees and stakeholders to understand their satisfaction or dissatisfaction with the experience they encountered.
Our unique smiley face surveys attract, engage, and encourage users to leave their thoughts. Four reasons feedback kiosks are the preferred feedback collection method:
- Lower cost customer survey solution
- Suitable for all environments
- Reliable and always on
- Highly accurate insights
Find out more about how real-time surveys can help you assess customer and staffing issues, monitor improvements, and compare departments to deliver the best service possible.