Navigating Tenant Perception Measures Surveys for Social Housing Communities

Let’s dive into the world of tenant perception measures surveys and the pivotal role they play in shaping social housing.

Understanding Tenant Perception Measures Survey (TPM)

Within the sphere of social housing, Tenant Perception Measures (TPM) surveys stand as a critical tool. They serve as a lens, allowing housing providers to gauge the satisfaction levels, needs, and concerns of their residents. It’s not merely about meeting regulatory requirements but about fostering an environment where residents feel heard, valued, and content within their homes.

tenant perception measures survey social housing

Traditional Feedback Collection vs. Innovation in Gathering Insights

Traditionally, the collection of tenant feedback often relied on paper-based surveys or occasional face-to-face interactions. While these methods hold value, they might not encapsulate the diverse voices within a community or offer real-time insights necessary for swift action.

Enter ViewPoint’s Tenants Feedback Solution, an innovative approach to feedback collection, creating a responsive ecosystem that accommodates diverse preferences and amplifies resident voices. By utilising methods like SMS surveys, personalised email questionnaires, and engaging online platforms, ViewPoint opens doors to comprehensive data collection.

The Essence of Engagement in Feedback

One crucial aspect is engagement. Surveys aren’t just about gathering responses; they’re about creating meaningful interactions. ViewPoint allows for unlimited creativity in survey design, enabling the use of various media—text, images, gifs, videos—to capture the essence of a brand and engage residents on a deeper level.

Breaking Down ViewPoint’s Methodology

ViewPoint’s methodology casts the wide net; ensuring inclusivity while maintaining data quality. From aligning with TMP regulations to supporting multiple languages and ensuring respondent anonymity, every step aims to capture genuine and diverse perspectives.

Quality Assurance and Reporting Insights

Quality is paramount in feedback collection. ViewPoint’s approach involves a structured engagement sequence, offering residents multiple response avenues. This methodology ensures representation from a significant portion of the tenant population, safeguarding data authenticity.

Furthermore, the insights derived from collected data aren’t confined to mere statistics. They’re transformed into actionable reports within moments. These reports, encompassing satisfaction scores, individual question breakdowns, and insightful charts, become the compass guiding housing providers toward addressing resident concerns effectively.

Translating Data into Tangible Action

The dashboard becomes the nerve centre, consolidating all feedback into a visual representation of community sentiments. Real-time results and customisable reports empower stakeholders to identify trends and areas for improvement. These insights are not just numbers; they’re narratives, illustrating the community’s pulse.

Collaborative Decision-Making and Community Building

The true essence lies in collaboration. ViewPoint reports foster an environment where stakeholders across the organisation can collaborate seamlessly. This unified understanding serves as the foundation for making informed decisions that prioritise resident satisfaction and community well-being.

In essence, tenant surveys are not merely about meeting regulations; it’s about nurturing vibrant, inclusive communities. It’s about fostering a sense of belonging and ensuring that every resident feels their voice matters. ViewPoint Feedback Solutions stand as a conduit, helping you to channel these voices into actionable insights that pave the way for a brighter, more engaged, and fulfilled community within social housing.


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