Category: Customer Feedback

Capturing feedback made easy in 3 simple steps

Easy as 1, 2 View

Feedback made simple Capturing feedback from customers, employees and patients is as easy as 1, 2 … View. Select a kiosk Customise your survey Your

Read More »
ViewPoint Hub video

The ViewPoint Hub

Discover more about the ViewPoint Hub. Now get in touch for a personalised demo and tour of the Hub! Call us on 0333 3355 640

Read More »
Smiley Face Survey Example

Smiley faces for surveys, the friendly way to collect feedback

A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.

Read More »
ViewPoint Quick Tap Survey Solutions

Quick Tap Surveys: The Fastest Way to Collect Feedback

Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.

Read More »

Customer Feedback: How to Close the Loop

It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.

Read More »

Contact us or download our brochure for more details.