In today’s fast-paced business environment, understanding your customers’ needs and wants is critical to your success. Customer satisfaction is a key metric that can make
Feedback made simple Capturing feedback from customers, employees and patients is as easy as 1, 2 … View. Select a kiosk Customise your survey Your
Discover more about the ViewPoint Hub. Now get in touch for a personalised demo and tour of the Hub! Call us on 0333 3355 640
How are you doing? How can I support you? When was the last time you asked your team those questions? They are two very important
https://youtu.be/_qVZVuMp9VY ViewPoint’s online dashboard can display your feedback data in two ways – Standard reporting (where all the interactive charts and free text data lives)
A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.
Customer feedback is an integral part of shaping an experience that customers want to keep coming back to. When it comes to analysing the feedback of your valued patrons, there are few metrics as valuable as determining their attitudes.
When you’re asking for customer feedback, often one question isn’t enough. That’s especially true when you want to delve into why customers are responding the way they are, and what you can do to fix it.
It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.
Copyright © 2001-2021 All Rights Reserved. ViewPoint™ is a trading name of ViewPoint Feedback Ltd.