Real-time Feedback Industry Insights - Page 3 of 6

Case Study: Improving Patient Experience

June 17, 2021

Simple to use patient engagement solutions that are robust, cost-effective and deliver consistent levels of qualitative and quantitative data – thereby enabling health managers to make important, patient-centric decisions. TEWV turned to ViewPoint for help and advice, implementing the award-winning ViewPoint real-time survey and feedback solution as part of their strategic plan to improve overall levels of Patient Experience at the Trust.

A Complete Guide to Likert Scale Survey Questions

June 11, 2021

Customer feedback is an integral part of shaping an experience that customers want to keep coming back to. When it comes to analysing the feedback of your valued patrons, there are few metrics as valuable as determining their attitudes.

Multi-Question Surveys - Understanding Your Customer's WHY

How to understand your customers better

June 2, 2021

When you’re asking for customer feedback, often one question isn’t enough. That’s especially true when you want to delve into why customers are responding the way they are, and what you can do to fix it.

Customer Feedback: How to Close the Loop

May 26, 2021

It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.

The best ways to help increase employee engagement

May 19, 2021

While most managers spend a lot of time giving feedback to employees, it’s all too often a one-way street. Getting the perspectives of your employees in the workplace is one of the best ways to help increase employee engagement. Engaged employees are the ones that solve problems, cheer on their team, and put in a little bit of extra effort when it’s necessary.

Improving your HCAHPS survey results with real-time feedback

May 4, 2021

This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.