This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.
Creating a survey that provides accurate and useful data doesn’t happen by itself. It takes time and effort to make sure that you are not
There are many reasons for implementing an employee feedback programme. Some of these are exemplified by our work with a busy acute elderly care ward
Why go to the effort and expense of investing in smiley terminals as a feedback capture system? Does it make any difference to the bottom line?
The average customer is better informed and more discerning than ever before – and they expect great service. Tom Peters was spot-on when he wrote
There are many different ways to measure customer satisfaction and customer experience (CX). In this post, we look at three of the most common approaches
Measuring customer satisfaction doesn’t tell you how to achieve it. You can measure levels of satisfaction; you can pore over reports showing the distribution of customers across the satisfaction spectrum. All of this is helpful as far as it goes, but the problem is that it doesn’t go far enough: it doesn’t provide insight into why the customer was satisfied or dissatisfied. To achieve this, you will need to understand the customer experience.
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered. Our unique smiley face surveys attract, engage, and encourage users to leave their thoughts.
Ensuring that you can quickly and easily gather feedback during COVID vaccinations is vital to help gauge and improve how people are feeling about their vaccination experience, in addition to getting insights into friends and family test (FFT) feedback. ViewPoint is pleased to be powering the feedback solutions for some of the United Kingdom’s vaccination centres and our data shows that patients are eager to provide quick tap feedback about their experience.
In March 2020, Liverpool University Hospitals NHS Trust used ViewPoint kiosks to get feedback from NHS nursing staff working on dedicated Covid wards. Recognizing they
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