Around 70% of the customers who leave you do so because they perceive you are indifferent to them. Real-time feedback is a potent driver of
It’s a busy world and time is precious. We guard ourselves against anything that might add more to the workload and that includes giving feedback.
Giving yourself a moment’s time to think through the objectives of your customer feedback strategy will reap rewards with the end result. The questions you ask,
I’m sure you’ve seen a smiley face survey, but do they always work? Smiley faces in surveys can work brilliantly and are clever for many
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