Easy as 1, 2 View
Feedback made simple Capturing feedback from customers, employees and patients is as easy as 1, 2 … View. Select a kiosk Customise your survey Your
Feedback made simple Capturing feedback from customers, employees and patients is as easy as 1, 2 … View. Select a kiosk Customise your survey Your
Discover more about the ViewPoint Hub. Now get in touch for a personalised demo and tour of the Hub! Call us on 0333 3355 640
A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.
Customer feedback is an integral part of shaping an experience that customers want to keep coming back to. When it comes to analysing the feedback of your valued patrons, there are few metrics as valuable as determining their attitudes.
It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.
This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.
How can you improve customer retention? How do you create advocates, become more credible and drive innovation? In our latest blog, we discuss how companies are doing just this with customer feedback.
Creating a survey that provides accurate and useful data doesn’t happen by itself. It takes time and effort to make sure that you are not
Why go to the effort and expense of investing in smiley terminals as a feedback capture system? Does it make any difference to the bottom line?
Find out why the world’s top brands use ViewPoint feedback solutions…
Download our guide today. On-site feedback that is instant, always-on, and easy to deploy.