Measuring customer satisfaction doesn’t tell you how to achieve it. You can measure levels of satisfaction; you can pore over reports showing the distribution of customers across the satisfaction spectrum. All of this is helpful as far as it goes, but the problem is that it doesn’t go far enough: it doesn’t provide insight into why the customer was satisfied or dissatisfied. To achieve this, you will need to understand the customer experience.
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered. Our unique smiley face surveys attract, engage, and encourage users to leave their thoughts.
In March 2020, Liverpool University Hospitals NHS Trust used ViewPoint kiosks to get feedback from NHS nursing staff working on dedicated Covid wards. Recognizing they
Supporting NHS Trusts provide effective staff feedback solutions to hear from their own teams during this challenging time The Covid-19 pandemic is a unique event
There is an undeniable correlation between the levels of employee engagement and customer satisfaction. It’s simple: make employees happier and your customer experience efforts will be rewarded.
Around 70% of the customers who leave you do so because they perceive you are indifferent to them. Real-time feedback is a potent driver of
Find out why the world’s top brands use ViewPoint feedback solutions…
Download our guide today. On-site feedback that is instant, always-on, and easy to deploy.