Forbes recently reported that when trust and psychological safety do not exist in an organisation, it is generally because people do not feel listened to. This is
Around 70% of the customers who leave you do so because they perceive you are indifferent to them. Real-time feedback is a potent driver of
It’s a busy world and time is precious. We guard ourselves against anything that might add more to the workload and that includes giving feedback.
Giving yourself a moment’s time to think through the objectives of your customer feedback strategy will reap rewards with the end result. The questions you ask,
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