ViewPoint Feedback empowers care providers to capture valuable feedback from residents, families, and staff—helping you improve care experiences and evidence active community participation, as required by the CQC.
Capture more voices
Respond instantly
Evidence quality care
Feedback mechanisms are integral to demonstrating responsiveness and a commitment to quality improvement, aligning with the CQC’s fundamental standards.
Actively seeking and acting upon feedback not only enhances care quality but also provides essential evidence during CQC inspections.
Implementing a robust feedback system that includes diverse methods—such as on-site kiosks, QR codes, mobile apps, and online surveys—can facilitate comprehensive engagement from all user groups.
Instant Feedback – Quick, engaging surveys capture responses in seconds.
Live Insights – Real-time data uploads give you immediate visibility.
Meaningful Change – Act fast to improve experiences as they happen.
Quick, effortless, and right at the point of experience!
Huge increase in engagement after installing feedback kiosks
Kiosk captures real-time feedback effortlessly
Insights without interrupting the customer journey.
Every voice matters, and our flexible solution ensures you can hear from everyone:
On-location feedback – Collect responses within care homes using interactive kiosks or QR codes.
Remote engagement – Reach staff and families via apps and online surveys.
Anonymous responses – Encourage honest feedback for a clearer reflection of care experiences.
More ways to collect feedback mean increased engagement, leading to richer insights.
ViewPoint enables care providers to collect real-time feedback from residents, families, and staff, ensuring they can evidence community participation and continuous improvement—key elements of CQC compliance.
ViewPoint supports multiple feedback methods, including touchscreen kiosks, QR codes, mobile apps, and online surveys. This multi-capture approach ensures input from all user groups, leading to more comprehensive insights.
Yes, all feedback collected through ViewPoint is anonymous, encouraging honest responses and a clearer reflection of the care experience. However, you can add a text box for users to leave their contact details for follow up if they wish.
With live alerts and automated reports, care providers can quickly identify and address highly personalised concerns, leading to faster improvements and better overall experiences for your own residents and staff.
Yes, Although ViewPoint is a specialised feedback portal, your results can seamlessly integrate into management systems, allowing you to consolidate data and streamline reporting.
ViewPoint is designed for quick deployment. Whether you choose kiosks, QR codes, or online surveys, our team will guide you through the setup process to ensure a smooth implementation.
Stay ahead with live updates and detailed reports:
Live alerts – Be notified of concerns instantly to take immediate action.
Scheduled reports – Keep teams informed with regular insights.
Advanced analytics – Gain a deep understanding with AI sentiment analysis, CSAT scoring, and trend reports.
Seamless integration – Connect feedback results to your management systems for streamlined reporting.
All feedback is instantly uploaded to the ViewPoint Feedback Hub, ensuring you have key data at your fingertips to understand and evidence care quality.
Kiosks are just one way to capture insights.
Extend your reach by linking them with online surveys, QR codes, and email feedback. Whether you want to mirror kiosk surveys across different touchpoints or run separate surveys for different audiences, the ViewPoint platform keeps everything connected. No matter how people choose to share their feedback, all data flows into one place, helping you build a complete picture of experiences across every channel.
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