Hear Your Customers. Lead Your Market.
Get Instant Feedback from Customers that Drives Real Results.
Why Choose ViewPoint Feedback?
Ready to get instant feedback from your customers?
Our Feedback Solutions and Product Features
Pulse Kiosk
Capture in-the-moment feedback with our flexible and eye-catching Pulse Kiosks. Perfect for high-traffic areas, the 10” screen ensures a user-friendly experience.
Key Features:
Interactive touchscreen.
Available as floor-standing, counter-top, or wall-mounted options.
Customisable with branded graphics.
Trend Kiosk
Ideal for large open spaces, the Trend Kiosk commands attention with its robust design and larger 15” screen. It’s built to handle the rigours of everyday use.
Key Features:
Heavy-duty design for high-traffic locations.
Ample space for personalisation.
Comfortable, ergonomic interface.
Mobile Feedback
Reach your customers on the go with QR-code-enabled surveys. Perfect for users who prefer responding at their convenience.
Key Features:
Mobile-friendly, no app required.
Mirrors kiosk surveys for consistent user experience.
Quick setup with printable QR codes.
ViewPoint Tag
Capture quick, location-specific feedback with a simple tap or scan. The ViewPoint Tag is perfect for gathering high-volume insights effortlessly.
Key Features:
App-free mobile feedback via tap or scan.
Instant responses with time-stamped insights.
Customisable branding and optional free text questions.
Online Surveys
Embed surveys into websites or apps to reach users remotely. Maintain consistency with
your brand.
Key Features:
Accessible anywhere via web or app.
Simple integration through links or iframes.
Combines seamlessly with kiosk feedback.
Reporting Suite
No matter which feedback solution you choose, you’ll always have access to real-time data and detailed reports, enabling you to gain actionable insights with ease.
Key Features:
Actionable insights delivered in real-time.
Dynamic, user-friendly visualisations.
CSAT & NPS Scores to monitor satisfaction and loyalty effortlessly.
About Us
With over 25 years’ experience and a global footprint, ViewPoint are the experts in customer feedback. We help organisations across every sector listen better, understand more, and act faster—wherever their customers, staff, or visitors are.
Our smart kiosks, QR surveys, and online tools capture real-time feedback that feeds straight into our powerful analytics hub, making it easy to spot trends, take action, and improve experiences.
Trusted worldwide, we make feedback simple, insightful, and impactful—so you can hear the voice of your community and respond with confidence.
The worlds top brands use ViewPoint's feedback solutions
FAQ
What key features does ViewPoint Feedback offer?
ViewPoint Feedback offers a powerful suite of features designed to make gathering and using feedback effortless and effective:
Real-time feedback – Instantly capture insights as experiences happen, with alerts for immediate follow-up if standards drop.
Multiple channels – Collect feedback in person via kiosks and touchscreens, or remotely through QR codes, weblinks, and email.
Customisable surveys – Tailor questions to suit your audience, brand, and goals, whether for customers, staff, or visitors.
Live dashboards & reporting – Access instant results, trends, and sentiment analysis through the ViewPoint Feedback Hub.
Easy integration – Designed to fit into your existing processes, with options for single-site use or multi-site management.
Actionable insights – Turn feedback into clear next steps to improve experiences, boost satisfaction, and support compliance (e.g. CQC, NHS, or internal standards).
With ViewPoint, you get more than just a survey tool—you gain a fully supported, flexible feedback solution that grows with your business.
How can ViewPoint solutions help businesses?
ViewPoint helps businesses truly understand their customers, employees, and visitors by capturing real-time feedback at every touchpoint. Our solutions make it easy to gather, analyse, and act on feedback—whether it’s in person via kiosks, on-site QR codes, or remotely through online surveys.
With customisable questions and instant reporting through the ViewPoint Feedback Hub, businesses can quickly spot trends, address concerns, and celebrate what’s working well. From improving customer satisfaction and staff engagement to meeting regulatory requirements and boosting brand reputation, ViewPoint turns feedback into meaningful insight that drives action.
Whether you’re in retail, healthcare, education, or the workplace, ViewPoint gives you the tools to listen, learn, and lead with confidence.
Can I customise the surveys to match my business brand?
Absolutely! ViewPoint Feedback allows businesses to fully customise surveys, ensuring consistency with brand identity and goals.
Is ViewPoint available internationally?
Yes! ViewPoint is used by organisations worldwide, with support teams based in the UK, North America, and beyond. No matter where you operate, we provide local expertise with global coverage.
Can multiple locations or teams use the same system?
Yes! ViewPoint allows businesses with multiple sites or departments to track feedback centrally while also providing location-specific insights for targeted improvements.
Ready to Start Collecting and Analysing Feedback?
Have questions or need more details?
Reach out, and one of our dedicated team members will get in touch with you soon.
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