CUSTOMER EXPERIENCE FEEDBACK
Understand customers to deliver outstanding services
ViewPoint feedback kiosks are an effective way of capturing feedback from shoppers and browsers while they are in your store or venue. This means you can learn how their experience compared to their expectations. It’s like having your own mystery shopper on site 24/7.
Use feedback to improve customer experience
Any issues that are highlighted can be quickly resolved leaving you with happy customers, brand advocates and browsers who become buyers.
“Such low-cost and yet high-value feedback is immensely helpful in getting closer to our customers. Being able to respond to their expectations will help to keep Shoe Zone ahead of our competition.”
Marketing, Shoe Zone
“Having ViewPoint kiosks in store is like having a dozen mystery shoppers reporting their in-store experiences every day.”
Store Owner, Specsavers
“The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with.”
Store Operations Area Manager, ALDI
Keep Your Finger on the Pulse of Your Company
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Track the impact of operational changes so that you can evidence improvements made.
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Compare customer experiences across different times, departments, and locations.
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Act on store level operational issues in a targeted and controlled way.
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Encourage and develop employees with an evidence based approach to improving the in-store experience.
Find out what your customers think about their experience, when they think it.
