Customer Feedback - ViewPoint Customer Feedback

Understand customers to deliver outstanding services

Feedback solutions that are simple to use, proven and immediate.

Use feedback to improve customer experience

ViewPoint feedback kiosks are an effective way of capturing feedback from shoppers and browsers while they are in your store or venue. This means you can learn how their experience compared to their expectations. It’s like having your own mystery shopper on site 24/7.

Any issues that are highlighted can be quickly resolved leaving you with happy customers, brand advocates and browsers who become buyers.

Track the impact of operational changes so that you can evidence improvements made.
Compare customer experiences across different times, departments, and locations.
Act on store level operational issues in a targeted and controlled way.
Encourage and develop employees with an evidence based approach to improving the customer experience.