See It Instantly
Live reporting at a glance
Spot the Trends
Ratings and insights that highlight what’s shifting
Go Deeper When Needed
From overview to granular detail, quickly
Stay in Control
Role-based access and permissions built in
With ViewPoint real-time feedback reporting, all feedback is automatically collated and ready the moment you log in — enabling you to track performance through industry-standard metrics like NPS and CSAT, as well as bespoke measures tailored to your organisation.
Every location is unique. From organisation-wide trends to team-level detail, you can
Create custom dashboards
Share instant, auto-collated reports
Drill down from big picture to individual teams
Track trends, ratings, and performance across any time period.
Stay ahead with clear insights and confident decisions through real-time feedback reporting.
Standard reports
See the big picture at a glance.
Time period reports
Track trends over time.
Rating reports
Understand satisfaction levels instantly.
Bespoke dashboards: Your data, your way
Build dashboards tailored to your role, sector, or organisation, using a range of visual tools including bar charts, pie charts, heat maps, timelines, CSAT charts, and location breakdowns.
See the metrics that matter at a glance, with the flexibility to drill down into the detail whenever needed.
Understanding feedback, as it happens
With ViewPoint, feedback is structured and visualised the moment it’s captured. Dashboards update in real time, giving you a clear view of performance as it changes, not weeks later. Patterns, trends, and emerging issues are surfaced automatically, helping teams stay ahead rather than react after the fact.
Track key metrics like CSAT and NPS over time, compare performance across locations or departments, and identify where attention is needed—all from a single, consistent view. Whether you’re looking at organisation-wide performance or focusing on a specific site or service, the insight is already organised and ready to use.
Reporting isn’t static either. Move seamlessly from high-level dashboards into detailed views, explore individual responses, or analyse trends across time, location, or team—without needing to rebuild reports or extract data.
For multi-site organisations, this creates a shared, reliable view of performance, while still giving local teams access to the insight that matters to them.
The result is a more responsive way of working—where feedback doesn’t sit in reports, but actively supports better decisions, quicker interventions, and continuous improvement.
Example reporting inside ViewPoint:
Make feedback visible and actionable
Turn feedback into something your whole organisation can use. Share reports instantly via PDF, provide access through static or live online links, or automate scheduled updates to keep stakeholders informed.
Whether it’s a quick snapshot or a deeper dive, you can also access the raw data behind every result—ensuring transparency and enabling more detailed analysis when needed.
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