Effective, efficient and easy to manage.
It is easy to look at results and get all the information printed in a matter of minutes
It's quick and simple to use.
The ViewPoint Feedback Hub puts you in control of your feedback.
The ViewPoint Feedback Management Platform is a centralised platform for collecting, organising, and analysing feedback. It streamlines communication by integrating survey responses, including smiley face surveys, into a structured system that supports continuous improvement.
The Hub allows teams to track
providing clear insights to support data-driven decision-making.
Everything is managed in one place, ensuring feedback is accessible and actionable.
ViewPoint is a feedback management platform built to bring everything together.
At its core is the Feedback Hub—a single place where all your survey data lives. From kiosks and QR codes to online surveys, every response feeds into one powerful, real-time platform.
Behind the simplicity sits a robust analytics engine, turning everyday feedback into clear, structured insight.
Everything is organised, easy to navigate, and ready to use—giving your teams a clear view of trends, sentiment, and emerging issues, so they can act with confidence.
See how the elements work below
Real-time responses from every touchpoint.
Trends with powerful reporting and live insights.
Experiences by acting on what truly matters.
Engaging surveys lead to better insights. With intelligent routing, each response guides the next question, ensuring a personalised and relevant experience for every participant.
Effortless Completion – Simple taps, quick rating scales, and short text responses make giving feedback easy.
Smart Follow-ups – Rating questions with tailored follow-up prompts uncover the ‘why’ behind the score.
Designed for Engagement – Clear, concise, and intuitive surveys keep participants involved from start to finish.
By making feedback effortless and meaningful, you capture richer insights—helping you take action with confidence.
✔️ NPS (Net Promoter Score)
✔️ CSAT (Customer Satisfaction Score)
✔️ ESAT (Employee Satisfaction Score)
✔️ Heat Maps
✔️ Benchmarking
✔️ Trend Analysis
The ViewPoint Feedback Hub puts you in control, giving you a central place to design surveys, capture responses, and analyse insights in real time.
Customise questions, set up intelligent routing, and track trends effortlessly. With instant reporting and live alerts, you can take action the moment feedback is received—keeping you ahead and in control.
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