A feedback platform for teams
Standardise feedback across teams and turn insight into measurable improvement.
When teams grow, feedback gets harder to manage — not easier. Different departments collecting insight in different ways, with no single view of what’s actually happening across your organisation.
ViewPoint is a secure, web-based platform that puts all your feedback data at your fingertips. You’re in full control — set alerts, schedule automated reports, and interact with insights the moment they arrive. No barriers, no delays — just clear, actionable information to support better decisions across your organisation.
Perfect For
Environments servicing multiple user groups
Healthcare groups with multiple wards or clinics
Universities with campus and faculty reporting needs
Logistics and operations teams managing shift-based workforces
Transport operators with multiple terminal teams
Empower Your Teams, Turn Feedback Into Action
When your teams have clear, timely insights, they can make smarter decisions, improve performance, and deliver better experiences — every day. ViewPoint puts all your feedback streams in one place, giving your departments the clarity, control, and flexibility they need to act with confidence.
See the full picture, instantly
Customised reporting and scheduled updates mean teams always have the insights they need, right when they need them.
Drive accountability
Share results with the right people at the right time, helping everyone understand their role in delivering better experiences.
Boost team performance
Internal dashboards make it easy to spot trends, celebrate wins, and identify areas for improvement.
Keep your brand front and centre
Fully customisable surveys and reports ensure every touchpoint reflects your organisation.
Flexibility for every team
Run different surveys at different times, across multiple streams, without losing control or clarity.
Contact our sales team
Let’s start with a conversation — no jargon, no pressure.
Reporting Structured Your Way
Simple. Structured. Scalable.
Your investment is based on your reporting structure — not the number of devices you use.Remember all ViewPoint licenses come with
Unlimited responses | Unlimited users | Unlimited alerts | Unlimited automation.
Start with the ViewPoint Feedback Hub
This is your core platform.
It includes:
Survey design and branding
Live dashboards
Role-based access
Scheduled reporting
Alerts and performance tracking
This is your foundation.
Add Reporting Nodes
A Node represents a reporting line within your organisation.
A Node could be:
A location
A department
A ward or service
A user group
A business unit
Each Node becomes a distinct reporting area within your dashboards.
You simply add one Node for each reporting structure you need.
Attach Capture Methods
Under each Node, you can add as many capture methods as required:
Kiosk / Tablet
App
Tag board
Poster
Email or SMS surveys
There is no additional reporting charge for adding capture methods.
All responses automatically feed into the correct Node.
Growing Is Simple
Opening a new site? Launching a new service line? Winning a new contract?
Just add another Node.
Your reporting structure expands — without rebuilding your system.
All Your Feedback, In One Place
What works for a single site can quickly become harder to manage as teams expand. Feedback gets fragmented, visibility reduces, and it becomes difficult to see where attention is really needed.
As your team grows, staying connected to feedback matters more—not less.
ViewPoint keeps everything connected. As a feedback platform for growing teams, it brings your customer and employee feedback into one place—giving you a clear, consistent view as your organisation evolves.
With real-time feedback, simple reporting, and clear performance dashboards, you can track trends, spot issues earlier, and keep teams aligned without adding complexity. Automated alerts and shared reporting help ensure nothing is missed, even as your operation grows.
If you’re putting the foundations in place now, it’s worth getting it right from the start. A connected customer feedback system makes it easier to scale, stay in control, and keep improving over time.