Complete Feedback Solutions​

Our feedback solutions merge superior surveys, with multi channel feedback capture and reporting software to allow you to design improvement.

Embark on a journey of discovery, uncovering a wealth of insights that go beyond the ordinary

Capture

Ensure a hassle-free experience for your audience.

Seamlessly gather valuable real-time insights through our carefully crafted surveys, accessible via online platforms, QR codes, kiosks, emails, and apps.

ViewPoint Smileys for instant customer feedback

Analyse

Watch the magic unfold in your Feedback Dashboard.

Here, your feedback transforms into interactive graphs and visual reports, providing a clear and concise snapshot. Live notifications inform action in real-time.

Satisfaction timeline: measure happiness

Improve

Armed with meaningful insights, it’s time to take action.

Share dynamic reports with the right stakeholders, empowering them to understand issues, identify areas for improvement, and even celebrate successes.

Managing Your Feedback With The ViewPoint Hub

Complete solution to capture real-time feedback anywhere & transform it into powerful insights to increase customer and employee satisfaction.

Surveys

Create new or amend existing surveys on demand throughout contract term. Run different surveys on different devices or same survey on all devices. Or a mixture!

ViewPoint’s survey creation tool allows you to build your full screen branded survey one screen/ question at a time. Unlimited questions, any configuration and add routing as required.

Let your user answer in their preferred language. Your results are all reported in the same survey dashboard, regardless of language chosen to respond.

Increase accessibility to your survey through Kiosks, Online, Apps, Websites or QR codes.

There are no limits on the number of responses your survey or surveys can collect. 

Reporting

Access and analyse your results 24/7 through your secure portal, that updates instantly.

Create regular reports and auto send them to selected personnel.

Determine access to feedback dashboards by user, by survey or location

Set your required parameters, and if results fall outside an auto trigger alerts you.

In a single click you can download PDF reports, share live dashboards or generate an online link. Also, download in raw format on demand.

Administration

Add multiple users to your account, and assign user roles for different access types – Super User, Publisher, Reporting. 

Manage your surveys in ViewPoint’s unique surveys dashboard. Instantly see which surveys are actively collecting responses & manage quarantine rules.

Publish surveys to your locations from your dashboard, and the survey will instantly update on the device in that location. No need to leave your desk!

Add users and manage their access to reports and surveys depending on their required access.

Our team are available to assist and guide you through out your project. Whether is it technical assistance, reporting or survey structure, our experienced teams can support you.

Superior Surveys

Craft bespoke surveys with a mix of rating, multiple choice and free text questions.

The ViewPoint hub offers the ultimate flexibility in survey creation, so you can create the perfect survey for your own feedback goals.

Tailored Precision: Craft surveys with pinpoint accuracy, eliminating irrelevant data and ensuring focused insights.

Holistic Insight Generation: Dive deep into comprehensive feedback, gaining a full understanding of audience sentiments and experiences.

Adaptability for Varied Goals: Whether it’s customer satisfaction or market research, the ViewPoint hub seamlessly adapts to diverse survey needs.

User-Friendly Innovation: Enjoy an intuitive interface that makes survey creation efficient and collaborative, accommodating users of all skill levels.

Learn more about survey options to make the most of your feedback project:

Smiley Face Feedback – A choice of smiley faces gives the respondent a quick and easy way to rate your service, report issues and give you feedback. Instantly!

Quick tap surveys – Quick tap surveys often utilise a single question to understand how your people feel.

Multi Question Surveys- Discover the WHY behind experience rating scores. Feedback Gold!

Reporting

The value of capturing feedback is in using the results to implement improvements. ViewPoint makes it easy to access your data, helping you to gain the insights you need – and share what you discover.

 ViewPoint’s online dashboard is accessible 24/7 via secure login. Here you can access everything you need, including:

Quick View Report : providing your top line results at a glance including CSAT and response count.

Survey Report : Your opportunity to deep dive in to your data;  filtering on different elements to understand where the issues are. A complete account of all free text comments can also be found here.

Smiley face feedback turned in to attractive graphs and charts

Ways to capture real-time feedback

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ViewPoint Pulse

ViewPoint QR

ViewPoint Trend

ViewPoint Online

Say hello

Connect with a member of our team with any questions, or download our brochure for more details

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Contact us or download our brochure for more details.