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These short, pulse feedback surveys discover the reason behind customers’ happiness or disappointment in their experience.
The benefit of real-time feedback surveys are they are extremely flexible to meet almost any feedback need in any environment. You can tailor your survey and device to suit your organisation, project or location.
Choose your location and start collecting feedback straight away.
Smart eye-catching designs encourage use.
Route questions asked, triggered in response to previous answers given.
Your choice of images, smileys, or text on multiple-choice, tabular, free text, or single select questions.
Complete flexibility to locate in large or small spaces, bright graphics demand attention and encourage feedback.
This sturdy stand performs brilliantly in spacious settings and the larger screen is ideal for longer surveys.
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered.
The great thing about ViewPoint surveys is the ability to route your questions based on the previous response. This means a better-targeted survey and a much-improved user experience. Whilst the survey options are limitless, a simple short survey might go like this:
or
The ViewPoint team will help you to craft your perfect question, using the experience they have gained across every sector and over many years.
As soon as it is captured, feedback is loaded to the ViewPoint Feedback dashboard. In this secure online portal, you can dig deep into the results and see exactly how customers or employees were feeling – every minute of the day.
details about the elements of service that affect overall happiness
Users tell you what they want you to know with free text questions
86% of buyers will pay more for a better customer experience. Engaged employees are 43% more productive.
boost your results.
Whether you’re a retailer who has just learned shoppers can’t find a product or a medical center realizing your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.
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