Multi-Question Feedback

Real-time feedback solutions are simple to use, proven and immediate.

Multi question surveys are the most effective way to capture the “why” behind a rating score.

These short, pulse feedback surveys discover the reason behind customers’ happiness or disappointment in their experience. 

  • Understand the reasons behind a positive or negative response
  • Be alerted whenever service levels fall outside agreed parameters
  • Flexible number of questions including free-text comments for feedback in their own words

ViewPoint Multi-Question Feedback Solutions

The benefit of real-time feedback surveys are they are extremely flexible to meet almost any feedback need in any environment. You can tailor your survey and device to suit your organisation, project or location.

Simple to install

Choose your location and start collecting feedback straight away.

Intuitive design

Smart eye-catching designs encourage use.

Reactive

Route questions asked, triggered in response to previous answers given.

Customised

Your choice of images, smileys, or text on multiple-choice, tabular, free text, or single select questions.

Choice of Touchscreen or Touchless Feedback Device

ViewPoint Pulse collecting feedback in busy airport

ViewPoint Pulse

Complete flexibility to locate in large or small spaces, bright graphics demand attention and encourage feedback.

ViewPoint Trend feedback device in an office

ViewPoint Trend

This sturdy stand performs brilliantly in spacious settings and the larger screen is ideal for longer surveys.

About ViewPoint

ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered.

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What Can You Ask With A Single Question Survey?

The great thing about ViewPoint surveys is the ability to route your questions based on the previous response. This means a better-targeted survey and a much-improved user experience. Whilst the survey options are limitless, a simple short survey might go like this:

  • “How do you rate the facilities today?”

 

  • “That’s great to hear, thank you. Please tell us what impressed you most” 

or

  • “We’re sorry to hear that please tell us what area let us down”

 

  • “Is there anything else you would like to tell us today?”

 

The ViewPoint team will help you to craft your perfect question, using the experience they have gained across every sector and over many years.

Wall Mounted ViewPoint Pulse feedback device
PLACEHOLDER IMAGE - SCREEN SHOWING A QUESTION

Uncover meaning from feedback data

As soon as it is captured, feedback is loaded to the ViewPoint Feedback dashboard. In this secure online portal, you can dig deep into the results and see exactly how customers or employees were feeling – every minute of the day.

Discover more

details about the elements of service that affect overall happiness

Open feedback

Users tell you what they want you to know with free text questions

Grow loyalty

86% of buyers will pay more for a better customer experience. Engaged employees are 43% more productive.

See your improvements

boost your results.

Whether you’re a retailer who has just learned shoppers can’t find a product or a medical center realizing your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.

Say hello

Contact one of our professionals with any questions, or download our brochure for more details.

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Contact us or download our brochure for more details.