Discover the WHY behind experience rating scores. Short multi question surveys delve deeper into customer and employee thoughts by asking why they feel the way they do.
Create bespoke surveys with a mix of rating, multiple choice and free text questions. This gives you the ability to drill down in to the detail of your feedback so that you can make timely and effective improvements.
Using multiple questions you find out not just how they feel about their experience but why they felt that way too. Helping you target the appropriate resources to create future positive experiences.
ViewPoint complete package solution includes:
Innovative, attractive feedback kiosk of your choice
Your Survey. Your way – Our unique survey design tool gives you complete control over the look and structure of your survey.
No fuss upload – Your feedback is ready to analyse & report on in real time.
Unwavering customer support is there to help you. Always.
A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation.
Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
For feedback insights to be useful they need to be shared throughout your organisation, so that the views of your people can be considered when making business decisions.
Sharing results using ViewPoint is simple –
* Rating reports give a detailed analysis of your rating question
* Basic reports give you the option to drill down into multi question surveys, and understand the full picture behind rating scores.
* Live links can be shared with your teams, management committees, or customers to show a current view of opinion
* PDF reports give a static view of the results at a moment in time. Great for departmental reports and displaying feedback on notice boards.
Whether it’s feedback from a customer or employee, asking for views and then being seen to use it motivates more honest feedback. Our reporting tools allow you to share the right level of detail from your dashboard with the people who need to see it.
Knowing there was a problem a month after it occurred results in missed opportunities within your organisation. Live alerts notify key personnel of an issue – for example, a rise in reports of unclean facilities – so that they can respond in the moment. You can deploy a team to clean the area before more customers are affected.
Often, there is a slow decline in an area which makes it difficult to pinpoint issues, ViewPoint reports visualise trends so that you can see where further investigation is needed in order to get to the root of the issue.
Research shows us that 86% of buyers will pay more for a better customer experience. An engaged employee is 43% more productive and 87% less likely to leave. It’s clear to see that keeping customers and employees happy will result in positive influences on your bottom line.
Often, it’s the little things that matter, for instance an item out of stock or lighting in an office space causing problems. Fixing these things as you go can avoid a landslide of discontent.
Establishing an effective feedback programme is quick and easy with ViewPoint. Our dedicated team will help you every step of the way. Our packages come complete with everything you need to collect feedback from day one. It’s all wrapped up in a simple solution, so that you can focus your time and energy on the results you get.
Fully customisable feedback kiosks provide a constant visual reminder that you care about how customers and employees feel. They are highly portable, grab attention in any setting and, as they are easy to use, customers and employees are drawn to leave their opinions. Kiosks provide an appealing way of capturing high volumes of feedback from all areas of your business, to provide you with all the insight you need.
Survey design is critical for the success of a feedback project. In a busy world, our minds block out much of what we see which
Tracking service levels really means keeping your finger on the pulse of customer satisfaction. Keeping your finger on the pulse means becoming aware of issues, note-worthy comments and changes in trend as they happen.
The NSS provides valuable feedback and insight, but there is a problem. It’s an annual, reflective survey – that is, it provides a snapshot in time, after the event. It may benefit “future students” but what about the students who are providing the feedback? The opportunity to provide input has come too late for them. So, is the NSS fit for purpose?
Strong communities are vital to the health and wellbeing of their residents. This is especially true in retirement communities and aged care home settings, where residents rely on staff and their community to flourish. A relationship-centred care approach that takes the experiences of residents, staff and visitors into account is one of the best ways to help ensure a healthy and strong community.
A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.
Pulse surveys can help take the guesswork out of what initiatives to focus on, giving managers a chance to make truly employee-directed change. Additionally, instant feedback makes it easier to keep up in dynamic environments where change happens quickly. If you already conduct annual engagement surveys, adding pulse surveys can make them much more actionable.
Find out why the world’s top brands use ViewPoint feedback solutions…
Download our guide today. On-site feedback that is instant, always-on, and easy to deploy.