Multi question surveys

Discover the WHY behind service rating scores. Short multi-question surveys delve deeper into customer and employee thoughts by asking why they feel the way they do.

Create bespoke surveys with a mix of rating, multiple choice and free text questions. This gives you the ability to drill down in to the detail of your feedback so that you can make timely and effective improvements.

Uncover meaning from feedback data

Use ViewPoint’s touchscreen terminals to capture customer and staff experience data. The complete package solution includes: Innovative, attractive feedback kiosk of your choice Your Survey. Your way – No templates, you’re in control! No fuss upload – Your feedback is ready to analyse & report on in real time. Unwavering customer support there to help you. Always.

ViewPoint Pulse collecting feedback in busy airport

Sharing feedback

For feedback insights to be useful they need to be shared throughout your organisation. Right from the board through to the people leaving the feedback in the first place.

Whether it’s feedback from a customer or employee, asking for views and then being seen to use it motivates more honest feedback. Our reporting tools allow you to share the right level of detail from your dashboard with the people who need to see it.

Make positive changes at the right time

Knowing there was a problem a month after it occurred results in missed opportunities within your organization. Live alerts notify key personnel of an issue – for example, a rise in reports of unclean facilities – so that they can respond in the moment. You can deploy a team to clean the area before more customers are affected.

Often, there is a slow decline in an area which makes it difficult to pinpoint issues, ViewPoint reports visualize trends so that you can see where further investigation is needed in order to get to the root of the issue.

ViewPoint Pulse Feedback Kiosk

Powerful yet simple insights

Find out what you get with the ViewPoint feedback solutions.

Keep them coming back for more

Research shows us that 86% of buyers will pay more for a better customer experience. An engaged employee is 43% more productive and 87% less likely to leave. It’s clear to see that keeping customers and employees happy will result in positive influences on your bottom line.

Often, it’s the little things that matter, for instance an item out of stock or lighting in an office space causing problems. Fixing these things as you go can avoid a landslide of discontent.

See your improvements boost your results

The realtime nature of ViewPoint smiley face surveys means you can line up satisfaction ratings with sales and see how the changes you make directly impact your bottom line.

Whether you’re a retailer who has just learned shoppers can’t find a product or a medical center realizing your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.

Insightful, actionable customer experience feedback - ViewPoint

Feedback with confidence

Establishing an effective feedback programme is quick and easy with ViewPoint. Our dedicated team will help you every step of the way. Our packages come complete with everything you need to collect feedback from day one. It's all wrapped up in a simple solution, so that you can focus your time and energy on the results you get.

Capturing accurate real-time feedback

Fully customizable feedback kiosks provide a constant visual reminder that you care about how customers and employees feel. They are highly portable, grab attention in any setting and, as they are easy to use, customers and employees are drawn to leave their opinions. Kiosks provide an appealing way of capturing high volumes of feedback from all areas of your business, to provide you with all the insight you need.

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Implementing multi-question feedback

Customer Feedback: How to Close the Loop

It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.

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The best ways to help increase employee engagement

While most managers spend a lot of time giving feedback to employees, it’s all too often a one-way street. Getting the perspectives of your employees in the workplace is one of the best ways to help increase employee engagement. Engaged employees are the ones that solve problems, cheer on their team, and put in a little bit of extra effort when it’s necessary.

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Improving your HCAHPS survey results with real-time feedback

This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.

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The 3-layer approach to creating a successful customer experience process

This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.

Read More »
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The smart way to collect feedback

Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers

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Contact us or download our brochure for more details.