Multi site feedback platform

Live visibility across every location. Identify risk early. Benchmark performance. Act with confidence.

Multi-location feedback can be complex. The most effective organisations centralise insights, benchmark performance, and spot risks early. With real-time visibility, consistent reporting, and actionable data, feedback becomes a tool for accountability, compliance, and smarter decision-making — helping teams deliver consistent experiences across every location.

Perfect for

Retail or hospitality brands with regional oversight
Healthcare groups managing multiple care settings or clinics
Facilities management contracts across multiple buildings
Housing associations, charities and third sector organisations with regional services

Multi Site Feedback Platform: Staying in Control Across Every Site

Managing feedback across multiple sites is about more than collecting responses—it’s about maintaining standards, reducing risk, and staying in control at scale.

Clarity and control across every location

ViewPoint brings everything together as a multi-site customer experience platform and multi-location feedback software, giving you a real-time view of performance across every site. With centralised feedback management and live operational performance dashboards, you can compare locations, spot issues early, and take action before they escalate.

It also supports consistent benchmarking and compliance reporting, helping you keep teams aligned, accountable, and performing to the same standard.

What this means in practice:

One clear view across your entire estate
Consistent benchmarking between sites and teams
Faster response to risks and performance gaps
Insight that drives immediate, informed action

CASE STUDY:

Building a Trusted Evidence Base for Contract Assurance

What began as a replacement for paper surveys has evolved into something more valuable: a consistent, trusted evidence base that supports transparency, accountability, and confidence across every stage of the contract

Supporting Growing Organisations with Multi-Site Feedback

As your organisation expands, informal feedback quickly stops being enough. With multiple locations, departments and stakeholders involved, leaders need clarity — not just comments.

They need comparable data, consistent reporting and evidence of improvement. At this stage, feedback becomes a performance tool. ViewPoint provides the structure behind that performance, turning everyday responses into measurable insight that supports decision-making, accountability and growth.

Real Structure. Real Accountability.

Strengthen oversight across locations.

Without data gaps or manual consolidation.

Act earlier. Reduce operational risk.

Intervene before small issues become reputational problems.

Give managers ownership.

Create accountability and fair performance comparison across teams.

Protect your brand as you scale.

Consistent surveys and structured reporting maintain standards across every location.

Save leadership time.

Eliminate manual data chasing and spreadsheet merging.

Demonstrate measurable improvement.

Evidence progress to boards, regulators, partners or investors.

Turn feedback into a management tool.

Move beyond collection — use structured insight to support confident, evidence-based decisions.

Lead with clarity. Grow with confidence.

Contact our sales team

Big organisations deserve clear insight. A discovery call helps us explore how that could work for you.

Multi-Location Feedback Pricing Explained

Structured. Scalable. Accountable.

Your investment reflects your organisational structure — allowing you to scale feedback across locations and environments with clarity and control.

Remember all ViewPoint licenses come with

Unlimited responses | Unlimited users | Unlimited alerts | Unlimited automation.

Start with the ViewPoint Feedback Hub

This is your core platform.

It includes:

Survey design and branding
Live dashboards
Role-based access
Scheduled reporting
Alerts and performance tracking

This is your foundation.

Add Reporting Nodes

A Node represents a reporting line within your organisation.

A Node could be:

A location
A department
A ward or service
A contract
A business unit

Each Node becomes a distinct reporting area within your dashboards.

You simply add one Node for each reporting structure you need.

Attach Capture Methods

Under each Node, you can add as many capture methods as required:

Kiosk / Tablet
App
Tag board
Poster
Email or SMS surveys

There is no additional reporting charge for adding capture methods.

All responses automatically feed into the correct Node.

Growing Is Simple

Opening a new site? Launching a new service line? Winning a new contract?

Just add another Node.

Your reporting structure expands — without rebuilding your system.

Multi-Location Feedback Management in Practice

Take control across every site—before small issues become costly problems

When you’re responsible for multiple locations, gaps in visibility can quickly turn into risks. Inconsistent service, missed warning signs, and delayed responses all impact performance, reputation, and compliance.

ViewPoint gives you a clear, real-time view across your entire operation. As a multi-site customer experience platform and multi-location feedback software, it brings feedback from every site into one place—so you can see what’s happening, act faster, and stay in control.

With centralised feedback management and a live operational performance dashboard, you can benchmark locations, track trends, and intervene early—reducing risk, protecting standards, and improving outcomes at scale.

It also functions as a practical feedback benchmarking software and compliance reporting tool, helping you maintain consistency, evidence performance, and support confident decision-making across every site.