Tag: Customer Experience

10 reasons to use real time customer experience feedback

10 reasons to use real time customer experience feedback

10 Reasons To Use Real-Time Customer Experience Feedback

October 25, 2017

Around 70% of the customers who leave you do so because they perceive you are indifferent to them. Real-time customer experience feedback is a potent

reasons smiley face surveys don't always work

reasons smiley face surveys don't always work

Three Reasons Smiley Face Surveys Don’t Always Work

June 10, 2015

I’m sure you’ve seen a smiley face survey, but do they always work? Smiley faces in surveys can work brilliantly and are clever for many