Tag: Customer Feedback

Understanding customer satisfaction Getting to the why

Understanding customer satisfaction: Getting to the why

Measuring customer satisfaction doesn’t tell you how to achieve it. You can measure levels of satisfaction; you can pore over reports showing the distribution of customers across the satisfaction spectrum. All of this is helpful as far as it goes, but the problem is that it doesn’t go far enough: it doesn’t provide insight into why the customer was satisfied or dissatisfied. To achieve this, you will need to understand the customer experience.

Read More »
6 Common Feedback Pitfalls to Avoid

6 Common Feedback Pitfalls to Avoid

ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered. Our unique smiley face surveys attract, engage, and encourage users to leave their thoughts.

Read More »

The smart way to collect feedback

Line

Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers

top-brands-use-viewpoint-feedback

Need an easier way to collect feedback?

Line

Download our guide today. On-site feedback that is instant, always-on, and easy to deploy. 

Companies that want results trust ViewPoint

top-brands-use-viewpoint-feedback

Contact us or download our brochure for more details.