Creating a happy and motivated team is not just a nice-to-have; it’s the winning formula to delivering unforgettable customer experiences. Employee Net Promoter Score (NPS)
When it comes to fostering an engaged and productive workforce, the significance of employee feedback cannot be overstated. However, there is a crucial aspect often
In today’s busy work environment, taking care of employees’ mental wellbeing has become essential for creating a positive workplace culture. Smart employers are using surveys
Survey design is critical for the success of a feedback project. In a busy world, our minds block out much of what we see which
At a recent exhibition, we asked HR professionals & wellbeing experts; “given the chance to ask daily, what would you ask your team or employees?”
In March, the ViewPoint team were delighted to attend the Health & Wellbeing at Work exhibition at the NEC. It was great to get back
Running an employee engagement survey is a rewarding way to foster a culture of positive change. However, survey leaders can struggle to gain the response
Tracking service levels really means keeping your finger on the pulse of customer satisfaction. Keeping your finger on the pulse means becoming aware of issues, note-worthy comments and changes in trend as they happen.
There’s no question that the pandemic changed the way we work. The sudden transition to remote work created a new normal in a matter of
There is an undeniable correlation between the levels of employee engagement and customer satisfaction. It’s simple: make employees happier and your customer experience efforts will be rewarded.
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