In today’s fast-paced business environment, understanding your customers’ needs and wants is critical to your success. Customer satisfaction is a key metric that can make
Feedback buttons empower your customers and employees to give you instant feedback when they face difficulties with – or enjoy – an experience. They are
Feedback Button Design It’s a common compulsion – you see a button and you want to push it! That’s why buttons are so useful for
Survey design is critical for the success of a feedback project. In a busy world, our minds block out much of what we see which
While most managers spend a lot of time giving feedback to employees, it’s all too often a one-way street. Getting the perspectives of your employees in the workplace is one of the best ways to help increase employee engagement. Engaged employees are the ones that solve problems, cheer on their team, and put in a little bit of extra effort when it’s necessary.
Why go to the effort and expense of investing in smiley terminals as a feedback capture system? Does it make any difference to the bottom line?
The average customer is better informed and more discerning than ever before – and they expect great service. Tom Peters was spot-on when he wrote
There are many different ways to measure customer satisfaction and customer experience (CX). In this post, we look at three of the most common approaches
Measuring customer satisfaction doesn’t tell you how to achieve it. You can measure levels of satisfaction; you can pore over reports showing the distribution of customers across the satisfaction spectrum. All of this is helpful as far as it goes, but the problem is that it doesn’t go far enough: it doesn’t provide insight into why the customer was satisfied or dissatisfied. To achieve this, you will need to understand the customer experience.
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered. Our unique smiley face surveys attract, engage, and encourage users to leave their thoughts.
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