Survey design is critical for the success of a feedback project. In a busy world, our minds block out much of what we see which
While most managers spend a lot of time giving feedback to employees, it’s all too often a one-way street. Getting the perspectives of your employees in the workplace is one of the best ways to help increase employee engagement. Engaged employees are the ones that solve problems, cheer on their team, and put in a little bit of extra effort when it’s necessary.
Why go to the effort and expense of investing in a smiley face feedback system? Does it make any difference to the bottom line? The
The average customer is better informed and more discerning than ever before – and they expect great service. Tom Peters was spot-on when he wrote
There are many different ways to measure customer satisfaction and customer experience (CX). In this post, we look at three of the most common approaches
Measuring customer satisfaction doesn’t tell you how to achieve it. You can measure levels of satisfaction; you can pore over reports showing the distribution of customers across the satisfaction spectrum. All of this is helpful as far as it goes, but the problem is that it doesn’t go far enough: it doesn’t provide insight into why the customer was satisfied or dissatisfied. To achieve this, you will need to understand the customer experience.
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered. Our unique smiley face surveys attract, engage, and encourage users to leave their thoughts.
Passenger experience feedback from travelers passing through airports and stations will shape the post-Covid services of the future. Now, new touchless technologies offer a safe
Supporting NHS Trusts provide effective staff feedback solutions to hear from their own teams during this challenging time The Covid-19 pandemic is a unique event
Forbes recently reported that when trust and psychological safety do not exist in an organisation, it is generally because people do not feel listened to. This is
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