There is an undeniable correlation between the levels of employee engagement and customer satisfaction. It’s simple: make employees happier and your customer experience efforts will be rewarded.
Forbes recently reported that when trust and psychological safety do not exist in an organisation, it is generally because people do not feel listened to. This is
THE PULSE OF EMPLOYEE ENGAGEMENT: CAN YOU AFFORD NOT TO TAKE IT? Your employees are the life blood of your organisation. Whether they are customer
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