Passenger Surveys and Feedback

Yes, the devices are covered by warranty. In case of a malfunction, ViewPoint will replace the devices at no extra cost. If the device is damages however, this is not covered under warranty and you will be charged for a replacement device. Please contact your local point of contact for more information.

We support an unlimited amount of devices on the same account. We have clients with many hundreds of devices on a single account. If you’d like to add a device just give us a call or drop us an email and we’ll discuss the best way to achieve it.

We can offer bespoke surveys for different devices and you can have a survey per device if needed. 

We offer a few different ways to achieve this. Please speak to us so we can understand your particular need.

We offer both battery operated and mains powered feedback kiosks. Our larger kiosks do need permanent power, and we recommend most floor standing devices be plugged in for ease. However, we have extended battery solutions so that you can run all day for events etc. without the need for power.

The feedback kiosks can work offline, however, they will need an internet connection to upload the responses occasionally. The devices can either use your WiFi or can be used with 4G, just let us know what is preferred.

We can provide handheld devices as well as wall mount, desk mount or floor standing.

The data is very secure. From the moment the response is entered at the device it is encrypted and whenever it moves between the device and the server it is further encrypted.

Our data is held in a secure, specialist data centre in the UK. If you are outside of the UK and you require your data to be held “in country” please contact us.

You own your own data. We manage it on your behalf.

That is up to you. We treat all the data the same. All data is stored safely and belongs to our customers, we never do anything with it without express instruction/permission from the customer.

We offer flexible reporting and you can see the responses at every level from individual feedback devices rolled up to HQ level.

Our dashboard reports can be downloaded as a PDF. You can also download the raw data for further analysis.

Nonsense responses are quarantined using our unique Valid8 algorithms to help ensure data accuracy. These responses can still be viewed and ‘unquarantined’ if necessary.

We have real-time “Live Alerts”. You get an email as soon as the required parameters are met. This doesn’t have to be a ‘bad response’ but various levels and combinations of answers can be selected for triggering an alert email.