Passenger feedback solutions to meet every need

Touchless feedback solutions that are simple to use, proven and immediate.

Keep a finger on the pulse of your travellers

Every day, we help airports, rail and bus providers worldwide to track passenger experience. Continuous, real-time feedback enables you to know exactly what your passengers are thinking. This means that you can quickly identify causes of dissatisfaction, make changes and monitor their effectiveness.

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Find out what your travellers think, when they think it.

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Contact one of our professionals with any questions, or download our brochure for more details.

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Frequently asked survey questions

Find out more about passenger feedback

Customer Feedback: How to Close the Loop

It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.

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The 3-layer approach to creating a successful customer experience process

This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.

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Understanding customer satisfaction Getting to the why

Understanding customer satisfaction: Getting to the why

Measuring customer satisfaction doesn’t tell you how to achieve it. You can measure levels of satisfaction; you can pore over reports showing the distribution of customers across the satisfaction spectrum. All of this is helpful as far as it goes, but the problem is that it doesn’t go far enough: it doesn’t provide insight into why the customer was satisfied or dissatisfied. To achieve this, you will need to understand the customer experience.

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The smart way to collect feedback

Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers

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Contact us or download our brochure for more details.