ViewPoint Pulse feedback terminals were used to support the Friends and Family Test throughout North Middlesex NHS Trust including Outpatients, Maternity and A&E.
ViewPoint Pulse Feedback Terminals
The Pulse feedback terminals are part of ViewPoint’s multi-channel trust-wide solutions, which are helping the NHS gain practical and usable feedback from patients, carers and staff. The trust also used more reflective ViewPoint Online Surveys as part of their patient feedback strategy, together with a range of handheld tablets using the ViewPoint patient feedback app.
The ViewPoint patient surveys are specially designed to ask ‘core questions’ across the hospital so that all services can be compared, monitored and improved.
Local services are also able to ask their own specific questions as required. Dashboards give real-time and actionable views of all responses as determined for each user.