Easy as 1, 2 View
November 11, 2022
Feedback made simple Capturing feedback from customers, employees and patients is as easy as 1, 2 … View. Select a kiosk Customise your survey Your
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Use real-time feedback to improve healthcare services and patient outcomes. Our real-time patient survey feedback can track patient satisfaction, visitor experience, and staff wellbeing.
Automated data collection and live dashboard reporting gives healthcare teams immediate access to the data they need – and saves staff time enabling them to focus on the activities that matter most.
Identify how satisfied patients are with waiting times and staff helpfulness
See how patient satisfaction increases with service improvements
Compare departments, shifts, and locations, and share best practices
Find and fix problems in real-time with operational alerts
Get feedback from patients and visitors to monitor standards of care
Identify times where staff resource does not meet patient demand
ViewPoint Pulse feedback terminals were used to support the Friends and Family Test throughout North Middlesex NHS Trust including Outpatients, Maternity and A&E.
ViewPoint Pulse Feedback Terminals
The Pulse feedback terminals are part of ViewPoint’s multi-channel trust-wide solutions, which are helping the NHS gain practical and usable feedback from patients, carers and staff. The trust also used more reflective ViewPoint Online Surveys as part of their patient feedback strategy, together with a range of handheld tablets using the ViewPoint patient feedback app.
The ViewPoint patient surveys are specially designed to ask ‘core questions’ across the hospital so that all services can be compared, monitored and improved.
Local services are also able to ask their own specific questions as required. Dashboards give real-time and actionable views of all responses as determined for each user.
We are really pleased with the ViewPoint kiosks. It is clear to see they are appealing to our patients. Working with ViewPoint has been a great experience. I look forward to having more and more patient feedback flooding in.
We provide simple to use patient engagement solutions that are robust, cost-effective and deliver consistent levels of feedback data enabling health managers to make important, patient-centric decisions.
Two decades of experience and over 16 years’ NHS & healthcare experience
Easily test, launch and manage your surveys with our support teams
Your account manager is always on hand to help guide you
Your data is at your fingertips and easily get deeper insights at the click of a button
We offer bespoke analysis and reporting with specialist dashboards
Engaging surveys & kiosks people just can’t help but use
Feedback made simple Capturing feedback from customers, employees and patients is as easy as 1, 2 … View. Select a kiosk Customise your survey Your
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