The ViewPoint Hub
November 4, 2022
Discover more about the ViewPoint Hub. Now get in touch for a personalised demo and tour of the Hub! Call us on 0333 3355 640
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Use real-time feedback to improve healthcare services and patient outcomes. Our real-time patient survey feedback can track patient satisfaction, visitor experience, and staff wellbeing.
Automated data collection and live dashboard reporting gives healthcare teams immediate access to the data they need – and saves staff time enabling them to focus on the activities that matter most.
Identify how satisfied patients are with waiting times and staff helpfulness
See how patient satisfaction increases with service improvements
Compare departments, shifts, and locations, and share best practices
Find and fix problems in real-time with operational alerts
Get feedback from patients and visitors to monitor standards of care
Identify times where staff resource does not meet patient demand
ViewPoint Pulse feedback terminals were used to support the Friends and Family Test throughout North Middlesex NHS Trust including Outpatients, Maternity and A&E.
ViewPoint Pulse Feedback Terminals
The Pulse feedback terminals are part of ViewPoint’s multi-channel trust-wide solutions, which are helping the NHS gain practical and usable feedback from patients, carers and staff. The trust also used more reflective ViewPoint Online Surveys as part of their patient feedback strategy, together with a range of handheld tablets using the ViewPoint patient feedback app.
The ViewPoint patient surveys are specially designed to ask ‘core questions’ across the hospital so that all services can be compared, monitored and improved.
Local services are also able to ask their own specific questions as required. Dashboards give real-time and actionable views of all responses as determined for each user.
We are really pleased with the ViewPoint kiosks. It is clear to see they are appealing to our patients. Working with ViewPoint has been a great experience. I look forward to having more and more patient feedback flooding in.
We provide simple to use patient engagement solutions that are robust, cost-effective and deliver consistent levels of feedback data enabling health managers to make important, patient-centric decisions.
Two decades of experience and over 16 years’ NHS & healthcare experience
Easily test, launch and manage your surveys with our support teams
Your account manager is always on hand to help guide you
Your data is at your fingertips and easily get deeper insights at the click of a button
We offer bespoke analysis and reporting with specialist dashboards
Engaging surveys & kiosks people just can’t help but use
Discover more about the ViewPoint Hub. Now get in touch for a personalised demo and tour of the Hub! Call us on 0333 3355 640
Tracking service levels really means keeping your finger on the pulse of customer satisfaction. Keeping your finger on the pulse means becoming aware of issues, note-worthy comments and changes in trend as they happen.
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A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.
Simple to use patient engagement solutions that are robust, cost-effective and deliver consistent levels of qualitative and quantitative data – thereby enabling health managers to make important, patient-centric decisions. TEWV turned to ViewPoint for help and advice, implementing the award-winning ViewPoint real-time survey and feedback solution as part of their strategic plan to improve overall levels of Patient Experience at the Trust.
Customer feedback is an integral part of shaping an experience that customers want to keep coming back to. When it comes to analysing the feedback of your valued patrons, there are few metrics as valuable as determining their attitudes.
It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.
This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.
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