Interactive kiosks capture real-time feedback at the point of interaction. ViewPoint’s unique push button feedback surveys attract, engage, and encourage users to leave their thoughts.
Four reasons feedback kiosks are the preferred feedback collection method:
Companies across the globe are improving thanks to push button feedback. Organisations such as Amazon, Experian, Accenture and Emirates NBD have all benefited from knowing exactly how customers and employees feel, thanks to ViewPoint.
ViewPoint push button devices enable you to track how satisfied staff, customers, patients, visitors and students are through the use of engaging surveys that upload results in to your secure dashboard in real time. Your dashboard is accessible 24/7 allowing you to monitor results and live alerts can be enabled to notify you of issues as they occur – directly to your inbox.
You can get a push button rating survey quote here
Feedback devices are an ideal way for your customers to tell you if the are happy with the touch of a button – Green smiley face for happy, red for not happy and a range in between to provide a scale of satisfaction. Every touch of the button is fed in to the ViewPoint customer experience platform, where data is presented in a secure interactive dashboard – giving you all your happiness information at your fingertips – 24/7. Call or email us to chat about what you want to achieve.
Our push button feedback devices are working for many organisations internationally – and our popularity is fueled by their ability to deliver hour by hour satisfaction reporting in an instant. ViewPoint feedback kiosks are finding out if customers are happy as they step off the tube, cruise the med, receive healthcare or are popping down to their local supermarket; there really are endless possibilities for in the moment feedback.
Surveys need to engage! ViewPoint gives you the flexibility to choose exactly how your survey looks and feels. By using a combination of Smiley faces, Stars, Buttons, Thumbs, Images or Text you can create a survey that pops!
Please get in touch for a quotation and more information.
Survey design is critical for the success of a feedback project. In a busy world, our minds block out much of what we see which
Tracking service levels really means keeping your finger on the pulse of customer satisfaction. Keeping your finger on the pulse means becoming aware of issues, note-worthy comments and changes in trend as they happen.
The NSS provides valuable feedback and insight, but there is a problem. It’s an annual, reflective survey – that is, it provides a snapshot in time, after the event. It may benefit “future students” but what about the students who are providing the feedback? The opportunity to provide input has come too late for them. So, is the NSS fit for purpose?
Strong communities are vital to the health and wellbeing of their residents. This is especially true in retirement communities and aged care home settings, where residents rely on staff and their community to flourish. A relationship-centred care approach that takes the experiences of residents, staff and visitors into account is one of the best ways to help ensure a healthy and strong community.
A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.
Find out why the world’s top brands use ViewPoint feedback solutions…
Let us show you around the ViewPoint platform – from survey design to results analysis.
Choose a slot from the options below and we will send you a meeting link.
Download our guide today. On-site feedback that is instant, always-on, and easy to deploy.