ViewPoint’s customer feedback kiosks let customers, patients, residents and staff share their experience in seconds, right at the point of interaction.
Ours are touchscreen — built to make changing what you ask, and where, as easy as logging into a portal. Whether you’re capturing feedback in a hospital corridor, a council office or a retail store, ViewPoint turns a single tap into insight your team can act on immediately.
“It’s been a really good way to understand where we get it wrong and how we can make improvements. It’s great to see when we get it right for our residents.
It’s been very smooth sailing, great and prompt service and gives us very helpful information from our residents.”
A real-time feedback kiosk is an interactive touchscreen device that lets people rate and comment on their experience the moment it happens. Responses upload instantly to a central dashboard — the ViewPoint Hub — so there’s no manual collection, no delay, and no guesswork about how people actually feel.
Push-button feedback devices — usually a row of smiley-face buttons — do this well and are still widely used. ViewPoint’s kiosks keep that same one-tap simplicity but run on a full touchscreen, so every survey can be as short as a single question or as detailed as you need, and can be updated from the portal without printing or swapping anything at the device.
You might know this as a push-button feedback device. Ours is a touchscreen kiosk — and the screen means it doesn’t have to stop at a single tap.
A push-button device registers one response and nothing else — there’s no screen, so there’s no way to ask a follow-up, branch based on the answer, or capture an open comment. A ViewPoint kiosk starts with that same simple one-tap rating, then goes further: a two-question follow-up, a full multi-language survey, an open comment box — all on the same device, changeable at any time from the portal. Free-text responses feed straight into ViewPoint’s AI sentiment analysis, surfacing themes a single button press could never tell you.
Changing what you ask is just as simple. Update the question, header and branding for every kiosk from the portal — nothing to print, nothing to swap by hand at the device.
Kiosks provide continuous, always-on operation across high-footfall locations.
Every response captured through a ViewPoint kiosk feeds instantly into the ViewPoint Hub — your central dashboard for real-time feedback data.
The moment a customer, patient or visitor presses a button, that response is recorded, time-stamped and live in your reporting. No manual downloads, no waiting for batch data.
Teams can monitor satisfaction scores as they happen, receive instant alerts when ratings drop, and track trends across single or multiple locations — all from one platform.
Avisible, branded touchscreen designed to be the focal point of the space, not blend into it.
A robust, large-format touchscreen built to stay put, with space to make your branding impossible to miss.
Real-time feedback kiosks capture up to 5x more responses than traditional methods like email surveys (Deloitte, CX Report). That volume matters — a handful of comment cards or a 2% email response rate won’t tell you what’s really happening across your organisation; hundreds of in-the-moment taps will.
The classic scale is a simple traffic-light system — green for happy, red for unhappy, with shades in between to capture the full range of satisfaction. It’s familiar, needs no explanation, and works for almost any audience.
Choose smiley faces, stars, thumbs or numeric scales — whatever fits the tone of your organisation and the audience you’re asking. Every survey is fully brandable, from full-screen imagery to simple colour and logo matching, and can be changed at any time without new hardware.
Using ViewPoint’s feedback kiosks, Aldi captured shopper insight in real time during the trial of self-service checkouts. Feedback collected via ViewPoint Pulse devices in-store directly shaped the design of the eventual nationwide rollout.
ViewPoint kiosks are already capturing feedback as people step off a train, leave a hospital ward, or finish shopping at the supermarket. Kiosks work differently depending on where they’re deployed — see how organisations in your sector are using real-time feedback:
A real-time feedback kiosk is an interactive touchscreen device that allows customers, employees or visitors to share their opinions instantly. Responses are captured in seconds and uploaded to the ViewPoint Hub, giving you live insight you can act on straight away.
Push button feedback” describes the interaction, not the hardware — one tap, an instant response, no forms to complete. ViewPoint delivers that same one-tap simplicity through a touchscreen kiosk rather than a physical mechanical button. If you’re picturing a device with buttons you physically press, what you’ll get is a touchscreen kiosk built to feel just as instant — with the added flexibility of a full, customisable survey behind it. See how the kiosks work
Yes — ViewPoint touchscreen kiosks connect to mains power for continuous, always-on operation. If you’re planning locations without an easy power run, get in touch and we’ll talk through the options for your site.
Yes. Because ViewPoint kiosks are touchscreen, every survey — questions, branding, scale — can be updated remotely through the Hub at any time, with no new hardware and no site visit required.
Every response is time-stamped and live in your ViewPoint Hub dashboard immediately. You can monitor scores in real time, set alerts for when ratings drop, and compare performance across single or multiple sites.
Yes, with ViewPoint push button feedback, live alerts can be set up to notify you of any issues immediately. Alerts are sent directly to your inbox, allowing you to take action as soon as a problem occurs.
Placement has a significant impact on response volume — see our full placement guide for practical recommendations by environment.
Yes! ViewPoint gives you full flexibility to design your survey your way. You can choose from a range of visual elements, including Smiley faces, Stars, Buttons, Thumbs, Images, or Text to create a survey that is engaging and fits your brand.
For a quote or more information, simply contact us by phone on +44 333 3355640 or email info@viewpointfeedback.com. We’d be happy to discuss your requirements and help you achieve your feedback goals.
Pricing depends on a few factors: the type of device (wall-mounted button vs. freestanding kiosk), how many locations you’re deploying across, and your contract length. Because ViewPoint devices are built to fit into a wider real-time feedback and reporting setup rather than sold as standalone hardware, we put together a quote tailored to your organisation rather than publishing a fixed price list. Get in touch and we’ll create a package to suit your needs.
Join a member of our team on a demo and a member of the team will talk through the right kiosk, survey design and rollout for your organisation.
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