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Touchless Quick Tap Surveys

Quick, high volume feedback capture that offers immediate results. Our touchless quick tap feedback solutions offer you the ability to grow and scale up with optional follow-on questions, as your project develops.

Uncover meaning with quick tap surveys

Use ViewPoint’s touchless quick tap terminals to capture customer and staff experience data.

The complete package solution includes:
  • Innovative, attractive feedback kiosk of your choice
  • Your Survey. Your way – No templates, you’re in control!
  • No fuss upload – Your feedback is ready to analyse & report on in real time.
  • Unwavering customer support there to help you. Always.

ViewPoint Pulse collecting feedback in busy airport

Sharing feedback

For feedback insights to be useful they need to be shared throughout your organisation. Right from the board through to the people leaving the feedback in the first place.

Whether it’s feedback from a customer or employee, asking for views and then being seen to use it motivates more honest feedback. Our reporting tools allow you to share the right level of detail from your dashboard with the people who need to see it.

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Make positive changes at the right time

Knowing there was a problem a month after it occurred results in missed opportunities within your organisation. Live alerts notify key personnel of an issue – for example, a rise in reports of unclean facilities – so that they can respond in-the-moment. You can deploy a team to clean the area before more customers are affected.

Often, there is a slow decline in an area which makes it difficult to pinpoint issues, ViewPoint reports visualise trends so that you can see where further investigation is needed in order to get to the root of the issue.

ViewPoint Pulse Feedback Kiosk

Powerful yet simple insights

Find out what you get with the ViewPoint quick tap survey solutions.

Keep them coming back for more

Research shows us that 86% of buyers will pay more for a better customer experience. An engaged employee is 43% more productive and 87% less likely to leave. It’s clear to see that keeping customers and employees happy will result in positive influences on your bottom line.

Often, it’s the little things that matter, for instance an item out of stock or lighting in an office space causing problems. Fixing these things as you go can avoid a landslide of discontent.

See your improvements boost your results

The real-time nature of ViewPoint smiley face surveys means you can line up satisfaction ratings with sales and see how the changes you make directly impact your bottom line.

Whether you’re a retailer who has just learned shoppers can’t find a product or a medical centre realising your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.

Insightful, actionable customer experience feedback - ViewPoint

Quick tap surveys with confidence

Establishing an effective feedback programme is quick and easy with ViewPoint. Our dedicated team will help you every step of the way. Our packages come complete with everything you need to collect feedback from day one. It's all wrapped up in a simple solution, so that you can focus your time and energy on the results you get.

  • Unlimited survey changes
  • On kiosk branding
  • Dedicated customer service support
  • Fully Customise Surveys
  • On screen Branding
  • Scalable solution

Ask us about our quick tap surveys

Fully customisable feedback kiosks provide a constant visual reminder that you care about how customers and employees feel. They are highly portable, grab attention in any setting and, as they are easy to use, customers and employees are drawn to leave their opinions. Kiosks provide an appealing way of capturing high volumes of feedback from all areas of your business, to provide you with all the insight you need.

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How to implement quick tap surveys

collecting-feedback-in-retirement-villages

A Relationship-Centred Approach to Retirement Villages and Care Homes

July 21, 2021

Strong communities are vital to the health and wellbeing of their residents. This is especially true in retirement communities and aged care home settings, where residents rely on staff and their community to flourish. A relationship-centred care approach that takes the experiences of residents, staff and visitors into account is one of the best ways to help ensure a healthy and strong community.

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Smiley Face Survey Example

Smiley faces for surveys, the friendly way to collect feedback

July 9, 2021

A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.

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ViewPoint Quick Tap Survey Solutions

Quick Tap Surveys: The Fastest Way to Collect Feedback

July 1, 2021

Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.

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The Ultimate Guide to Employee Pulse Surveys

June 25, 2021

Pulse surveys can help take the guesswork out of what initiatives to focus on, giving managers a chance to make truly employee-directed change. Additionally, instant feedback makes it easier to keep up in dynamic environments where change happens quickly. If you already conduct annual engagement surveys, adding pulse surveys can make them much more actionable.

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Improving Patient Experience

Case Study: Improving Patient Experience

June 17, 2021

Simple to use patient engagement solutions that are robust, cost-effective and deliver consistent levels of qualitative and quantitative data – thereby enabling health managers to make important, patient-centric decisions. TEWV turned to ViewPoint for help and advice, implementing the award-winning ViewPoint real-time survey and feedback solution as part of their strategic plan to improve overall levels of Patient Experience at the Trust.

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Customer Feedback: How to Close the Loop

May 26, 2021

It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.

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The best ways to help increase employee engagement

May 19, 2021

While most managers spend a lot of time giving feedback to employees, it’s all too often a one-way street. Getting the perspectives of your employees in the workplace is one of the best ways to help increase employee engagement. Engaged employees are the ones that solve problems, cheer on their team, and put in a little bit of extra effort when it’s necessary.

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The smart way to collect feedback

Find out why the world’s top brands use ViewPoint feedback solutions…

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Contact us or download our brochure for more details.

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