Real-time feedback alerts.
Respond quickly when feedback matters most
Stay Ahead in Real Time
Instant insights and alerts as feedback happens
Never Miss a Moment
Automated notifications keep you one step ahead
Focus on What Matters
Tailored alerts for your key experience signals
Effortlessly turning insights into action
Real-time feedback alerts put you in control of your feedback.
For responses that can’t wait, real-time feedback alerts put the right people in the loop—fast.
- Track responses, keywords, or survey outcomes.
- Alerts sent to the teams who can act fast.
- Issues resolved before they escalate.
Stay on top of every situation – across teams, locations, and services
Critical feedback happens in real time.
So do we.
From data collection to immediate intervention.
Intelligent notifications, tailored to your organisation
Alerts triggered when:
Responses fall outside expected service levels
Specific trigger words or phrases appear in feedback
Certain answers are selected within a survey
A respondent requests follow-up or additional support
Act the Moment It Matters
Most feedback systems tell you what happened.
Real-time feedback alerts tell you what’s happening — right now.
ViewPoint Live Alerts notify the right people instantly when feedback indicates risk, dissatisfaction or performance drop. No waiting for weekly reports. No hidden issues. No surprises.
Whether you manage a single site or oversee multiple locations, Live Alerts give you immediate visibility — so you can respond quickly, protect standards and maintain trust.
Because the value of feedback isn’t in collecting it.
It’s in acting on it.
ViewPoint App gets alerts to the right people, instantly
Carefully managed notifications sent to any relevant team member, ensuring the right people are informed at the right time.
Alerts can be delivered through:
Email notifications
Mobile alerts through the ViewPoint app
Designed for real-world environments
From service recovery in customer-facing organisations to safeguarding alerts in healthcare or education, real-time feedback alerts help organisations respond quickly and responsibly.
By connecting feedback directly to the people who can act on it, organisations can resolve issues faster, support individuals when needed, and demonstrate a genuine commitment to listening.
Use case:
A customer leaves negative feedback about their experience in store or on-site.
Alert trigger:
A low satisfaction score or negative response triggers an alert to the site manager.
Benefit:
Managers can respond quickly, address the issue while it’s still fresh, and often recover the customer relationship before the problem escalates.
Use case:
Employees complete a wellbeing survey and indicate they are feeling stressed, overwhelmed, or struggling.
Alert trigger:
Certain responses trigger a notification to HR, wellbeing teams, or external support professionals.
Benefit:
Support can be offered quickly and discreetly, helping organisations care for their people and intervene before problems become more serious.
Use case:
A patient, resident, or service user reports a concern about care, safety, or wellbeing.
Alert trigger:
Specific trigger words or responses automatically notify the appropriate safeguarding lead.
Benefit:
Concerns can be reviewed and acted upon immediately, helping organisations maintain safe environments and respond responsibly.
Use case:
Visitors report problems such as cleanliness issues, long queues, or broken facilities.
Alert trigger:
Keywords such as “dirty”, “broken”, or “waiting too long” trigger alerts to operational teams.
Benefit:
Teams can address problems quickly, improving the experience for everyone using the facility.
Use case:
A respondent indicates they would like someone to contact them regarding their feedback.
Alert trigger:
Selecting “Yes” to a follow-up question sends an alert to the relevant team.
Benefit:
Organisations can respond promptly, demonstrating that feedback is valued and encouraging continued engagement.
Use case:
Organisations monitor feedback scores to ensure service standards remain consistent across teams or locations.
Alert trigger:
Alerts are triggered when scores fall below a defined threshold.
Benefit:
Managers can identify and address service issues early, helping maintain quality and consistency across the organisation.
Case Study
Supporting employee wellbeing through real-time alerts
One organisation integrated real-time feedback alerts into their employee wellbeing programme to ensure team members could access support whenever they needed it.
As part of their employee wellbeing survey, staff were able to share how they were feeling and indicate if they would like someone to follow up with them.
If responses suggested a team member was experiencing difficulties, the system triggered a Live Alert. Depending on the severity of the response:
Amber alerts were responded to within 72 hours
Red alerts were escalated and responded to within 24 hours
Where appropriate, contact details were securely shared with trained professionals who could reach out and provide confidential support.
This approach allowed employees to ask for help in a safe and structured way, without needing to approach managers directly. It ensured support was available when needed while fitting seamlessly into the organisation’s wider commitment to employee wellbeing and frontline staff support.
Turn insight into action
Feedback is most powerful when it leads to action. Real-time feedback alerts ensure that important responses never sit unnoticed in a report—they reach the people who can respond, support, and resolve issues when it matters most.
Whether it’s improving service quality, supporting staff wellbeing, or responding quickly to concerns, Live Alerts help organisations turn every voice into meaningful action.
Because when organisations listen—and act—they build stronger teams, better experiences, and more trusted services.