Real-Time Feedback
Real-time feedback solutions that are simple to use,
proven and immediate.
Use real-time feedback to improve experiences
Real-time feedback involves capturing the thoughts and feelings of customers at
the time of experience or immediately after an interaction. This “in-the-moment”
feedback yields higher accuracy and greater response rates.
Capture feedback from customers, employees, patients, students, and passengers. Insights gleaned from the feedback gathered can then be used to create better experiences.
How to use real-time feedback
Real-time feedback surveys are extremely flexible to meet almost any feedback need in any environment. You can tailor your survey and device to suit your organisation, project or location.
In-the-moment
Fix operational problems as they arise
and prevent further issues
Monitor change
Collect feedback when trialling new
processes to see how they affect
your customer experience
Track trends
Gather a consistent stream of experience feedback to understand highs and lows
Benchmark services
Use feedback data to compare locations, business units or service providers, share best practices and highlight weak spots
Benefits of Real Time Feedback
Use real-time feedback for more accurate insights & higher response rates
More Accurate
40%
At the point or in the moment feedback is 40% more accurate than feedback collected 24 hours after the experience.
Higher Response Rate
500%
In-the-moment feedback can reach up to 25% of your footfall and can increase response rates by up to 500% vs online.
Improve
Understand satisfaction levels & the reasons down to the hour, easily compare locations and make sense of thousands of responses
Capture
Our brandable interactive kiosks are simple to position in any area you wish for increased survey responses, are self-contained and can be battery or mains powered
Analyse
View all data from all feedback solutions in one place. We have detailed reporting, live dashboards & real-time notifications
Real-time feedback kiosks
Interactive kiosks capture real-time feedback at the point of interaction. ViewPoint’s unique smiley face surveys attract, engage, and encourage users to leave their thoughts.
Four reasons feedback kiosks are the preferred feedback collection method:
Lower cost solution
Suitable for all environments
Reliable and always on
Highly accurate insights
Real-time feedback solutions
ViewPoint Pulse
- Single or multi-question feedback
- Disinfecting antimicrobial clear film
- Multi-language open feedback
- 4G / WiFi Enabled
ViewPoint Trend
- Single or multi-question feedback
- Big screen for high visual impact
- Multi-language open feedback
- 4G / WiFi Enabled
How does real-time feedback help your business?
Gartner: a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.
Whilst traditional research methods undoubtedly have their place and value, real time customer experience feedback brings many advantages.
Click to read – Ten reasons to use real time customer experience in your business.
About ViewPoint
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered.
Founded 2001
Two decades of experience capturing real-time feedback
50m+ Survey Responses
Engaging surveys & kiosks people just can’t help but use
Patented Technology
Unique patented technology that engages and inspires
Award-Winning
Market-leading technology that continues to win awards globally
Service & Support
Easily test, launch and manage your surveys with our support teams
Account Management
Your account manager is always on hand to help guide you
Single Point of Access
Your data is at your fingertips and easily get deeper insights at the click of a button
Bespoke Analysis
We offer bespoke analysis and reporting with specialist dashboards
Companies that want results trust ViewPoint
Say hello
Contact one of our professionals with any questions, or download our
brochure for more details
