Real-time feedback solutions that are simple to use,
proven and immediate.
Use real-time feedback to improve experiences
Real-time feedback involves capturing the thoughts and feelings of customers at
the time of experience or immediately after an interaction. This “in-the-moment”
feedback yields higher accuracy and greater response rates.
Capture feedback from customers, employees, patients, students, and passengers. Insights gleaned from the feedback gathered can then be used to create better experiences.
How to use real-time feedback
Real-time feedback surveys are extremely flexible to meet almost any feedback need in any environment. You can tailor your survey and device to suit your organisation, project or location.
Fix operational problems as they arise
and prevent further issues
Collect feedback when trialling new
processes to see how they affect
your customer experience
Gather a consistent stream of experience feedback to understand highs and lows
Use feedback data to compare locations, business units or service providers, share best practices and highlight weak spots
Benefits of Real Time Feedback
Use real-time feedback for more accurate insights & higher response rates
At the point or in the moment feedback is 40% more accurate than feedback collected 24 hours after the experience.
Higher Response Rate
In-the-moment feedback can reach up to 25% of your footfall and can increase response rates by up to 500% vs online.
Understand satisfaction levels & the reasons down to the hour, easily compare locations and make sense of thousands of responses
Our brandable interactive kiosks are simple to position in any area you wish for increased survey responses, are self-contained and can be battery or mains powered
View all data from all feedback solutions in one place. We have detailed reporting, live dashboards & real-time notifications
Real-time feedback kiosks
Interactive kiosks capture real-time feedback at the point of interaction. ViewPoint’s unique smiley face surveys attract, engage, and encourage users to leave their thoughts.
Four reasons feedback kiosks are the preferred feedback collection method:
Lower cost solution
Suitable for all environments
Reliable and always on
Highly accurate insights
Real-time feedback solutions
How does real-time feedback help your business?
Gartner: a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.
Whilst traditional research methods undoubtedly have their place and value, real time customer experience feedback brings many advantages.
Companies that want results trust ViewPoint
Contact one of our professionals with any questions, or download our
brochure for more details