Real-Time Feedback

Immediate, Proven, and Easy to Use.

Improve Experiences with Real-Time Feedback

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Capture the thoughts and feelings of customers, employees, patients, students, and passengers in the moment or right after an interaction. Gain valuable insights to enhance experiences.

Man using a push button feeedback machine at a counter

How to use real-time feedback

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Tailor your feedback surveys to meet your organisation's unique needs in any environment. Leverage real-time feedback to:

In-the-moment

Address operational issues as they arise

Monitor change

Monitor changes and measure the impact on customer experience

Track trends

Track trends and identify areas for improvement

Benchmark services

Benchmark services across locations or business units

Benefits of Real Time Feedback

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Experience more accurate insights and higher response rates with real-time feedback:

More Accurate

40%

In-the-moment feedback is 40% more accurate than feedback collected 24 hours later.

Higher Response Rate

500%

Reach up to 25% of your footfall and increase response rates by up to 500% compared to online feedback.

Improve

Understand satisfaction levels and reasons on an hourly basis, compare locations, and analyse thousands of responses.

Capture

Our brandable interactive kiosks are simple to position in any area you wish for increased survey responses, are self-contained and can be battery or mains powered

Analyse

View all data from all feedback solutions in one place. We have detailed reporting, live dashboards & real-time notifications

Real-time feedback kiosks

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Capture feedback at the point of interaction with interactive kiosks. Engage users with smiley face surveys that encourage them to share their thoughts.

Four reasons why our feedback kiosks are the preferred choice:

Lower Cost Solution

Suitable for All Environments

Reliable and Always On

Highly Accurate Insights

Real-time feedback solutions

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ViewPoint Pulse

ViewPoint QR

ViewPoint Trend

ViewPoint Online

How does real-time feedback help your business?

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customer feedback device being used in store
employee feedback device being used in office
Patient feedback devices in hospital
students outside university feedback devices
visitor feedback device being used at event
passenger feedback solutions

Gartner: a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.

Whilst traditional research methods undoubtedly have their place and value, real time customer experience feedback brings many advantages.

Click to read – Ten reasons to use real time customer experience in your business.

 

Companies that want results trust ViewPoint

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ViewPoint - who we work with

Say hello

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Experience the power of real-time feedback for better insights, higher response rates, and improved customer experiences.

Contact us today to learn more and request a quotation.