Improve Experiences with Real-Time Feedback
Capture the thoughts and feelings of customers, employees, patients, students, and passengers in the moment or right after an interaction. Gain valuable insights to enhance experiences.
How to use real-time feedback
Tailor your feedback surveys to meet your organisation's unique needs in any environment. Leverage real-time feedback to:
In-the-moment
Address operational issues as they arise
Monitor change
Monitor changes and measure the impact on customer experience
Track trends
Track trends and identify areas for improvement
Benchmark services
Benchmark services across locations or business units
Benefits of Real Time Feedback
Experience more accurate insights and higher response rates with real-time feedback:
More Accurate
40%
In-the-moment feedback is 40% more accurate than feedback collected 24 hours later.
Higher Response Rate
500%
Reach up to 25% of your footfall and increase response rates by up to 500% compared to online feedback.
Improve
Understand satisfaction levels and reasons on an hourly basis, compare locations, and analyse thousands of responses.
Capture
Our brandable interactive kiosks are simple to position in any area you wish for increased survey responses, are self-contained and can be battery or mains powered
Analyse
View all data from all feedback solutions in one place. We have detailed reporting, live dashboards & real-time notifications
Real-time feedback kiosks
Capture feedback at the point of interaction with interactive kiosks. Engage users with smiley face surveys that encourage them to share their thoughts.
Four reasons why our feedback kiosks are the preferred choice:
Lower Cost Solution
Suitable for All Environments
Reliable and Always On
Highly Accurate Insights
Real-time feedback solutions
ViewPoint Pulse
- Single or multi-question feedback
- Disinfecting antimicrobial clear film
- Multi-language open feedback
- 4G / WiFi Enabled
ViewPoint Sense
- Im touchless!
- Multi language surveys
- Brandable Screen
- 4G / WiFi Enabled
ViewPoint Trend
- Single or multi-question feedback
- Big screen for high visual impact
- Multi-language open feedback
- 4G / WiFi Enabled
ViewPoint Online
- Embed in Websites or Apps
- Interactive surveys
- Brandable and Customisable
- Stand alone or part of a full solution
How does real-time feedback help your business?
Gartner: a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.
Whilst traditional research methods undoubtedly have their place and value, real time customer experience feedback brings many advantages.
Click to read – Ten reasons to use real time customer experience in your business.
Companies that want results trust ViewPoint
Say hello
Experience the power of real-time feedback for better insights, higher response rates, and improved customer experiences.
Contact us today to learn more and request a quotation.
