Real Time Feedback

Touchless real time feedback solutions are simple to use,
proven and immediate.

Using real time feedback
to improve customer experience

Real time feedback involves capturing the thoughts and feelings of customers at the time of experience or immediately after an interaction. This "in-the-moment" feedback yields higher accuracy and greater response rates.

Real time feedback can be captured from customers, employees, patients, students, and passengers. Insights gleaned from the feedback gathered can then be used to create better experiences.

How to use real time feedback

Real time feedback surveys are extremely flexible to meet almost any feedback need in any environment. You can tailor your survey and device to suit your organisation, project or location.

In-the-moment

Fix operational problems as they arise
and prevent further issues

Monitor change

Collect feedback when trialling new
processes to see how they affect your customer experience

Track trends

Gather a consistent stream of experience feedback to understand highs and lows

Benchmark services

Use feedback data to compare locations, business units or service providers, share best practices and highlight weak spots

Steps for quality

Using real time feedback for more accurate & higher responses

More Accurate

40%

At the point or in the moment feedback is 40% more accurate than feedback collected 24 hours after the experience.

Higher Response Rate

500%

In-the-moment feedback can reach up to 25% of your footfall and can increase response rates by up to 500% vs online.

Improve


Understand satisfaction levels & the reasons down to the hour, easily compare locations and make sense of thousands of responses

Capture

Our brandable interactive kiosks are simple to position in any area you wish for increased survey responses, are self-contained and can be battery or mains powered

Analyse

View all data from all feedback solutions in one place. We have detailed reporting, live dashboards & real time notifications

Real time feedback kiosks

Interactive kiosks capture real time feedback at the point of interaction. ViewPoint’s unique smiley face surveys attract, engage, and encourage users to leave their thoughts.

Four reasons feedback kiosks are the preferred feedback collection method:

Lower cost solution

Suitable for all environments

Reliable and always on

Highly accurate insights

Real time feedback solutions

ViewPoint Wave
with Touchless Buttons

ViewPoint Pulse
Touchless and Touch Options

ViewPoint Trend

How does real time feedback help your business?

customer feedback device being used in store
employee feedback device being used in office
Patient feedback devices in hospital
students outside university feedback devices
visitor feedback device being used at event
passenger feedback solutions

About ViewPoint

ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered.

Founded 2001

Two decades of experience capturing real time feedback

50m+ Survey Response

Engaging surveys & kiosks people just can’t help but use

Patented Technology

Unique patented technology that engages and inspires

Award-Winning

Market-leading technology that continues to win awards globally

Service & Support

Easily test, launch and manage your surveys with our support teams

Account Management

Your account manager is always on hand to help guide you

Singe Point of Access

Your data is at your fingertips and easily get deeper insights at the click of a button

Bespoke Analysis

We offer bespoke analysis and reporting with specialist dashboards

Real-time feedback survey options

Single question feedback

Multi quertion feedback

Touch or touchless button technology

Mains or battery operated

Free- standing,
counternand wall mount options

Dashdoard time-stamped response integration

Live alert option

Solid and robust with weather resistant option

ViewPoint Plus

ViewPoint wave with Touchless Technology

ViewPoint Element

ViewPoint Elemnt kiosk collecting feedback

Companies that want results trust ViewPoint

Client stories

NHS

ViewPoint enable us to really know what our patients and carers think. They provide real-time patient feedback that gives us great insights enabling every patient’s voice to be heard. They provide us with fantastic support – it’s a true partnership.

Hayley White

Patient Experience Officer - NHS Trust

ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few software partners but ViewPoint are by far the easiest to deal with.

Store Operations Area Manager - Aldi

P&O Ferries

Feedback kiosks provide new ways to interact with our customers, strengthen the relationship with them and learn their opinions about our services. We installed ViewPoint feedback kiosks onto four of our fifteen vessels. They gave us such valuable insight, enabling us to strengthen the relationship with our customers, that we rolled them out across all of our vessels

Alina Russel

Customer Experience Manager - P&O Ferries

Specsavers

Having ViewPoint kiosks in store is like having a dozen mystery shoppers reporting their in-store experiences every day." 

Store Owner

Specsavers

TUI

ViewPoint provided us with the perfect solution for our needs, providing feedback exactly when and where we need it. From installation, collecting feedback and using the feedback we gained, it really was effortless for us - it really does do what it says on the tin

Susanne Kennedy

Project Manager - TUI

Warwick

Accurate and swift feedback capture gave us a wealth of insight that enabled us to drive ongoing improvements. Given the proven links between student satisfaction, recruitment and financial performance, the ability to identify and resolve sources of student dissatisfaction when they occur is a service differentiator. ViewPoint’s feedback solutions have been invaluable enabling us to improve our ‘in-the-moment’ Net Promoter score by 15 points.

John Carter

Service Delivery - University of Warwick

Aldi planned to introduce self-serve checkouts in their stores. They trialed them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. The ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few so􀆜ware partners but ViewPoint are by far the easiest to deal with”

Aldi Supermarkets

Customer Feedback on new self-serve checkouts

Aldi planned to introduce self-serve checkouts in their stores. They trialed them in a number of stores and used ViewPoint Pulse devices to capture shopper feedback. The insights obtained helped shape the nationwide rollout of self-serve tills. The ALDI Store Operations Area Manager commented, “ViewPoint enhanced our ability to receive customer feedback in the Self-Checkout Trial. They listened to our requests and delivered time and time again. The customer service is 10 out of 10 and we love the simplicity of the whole solution. We have quite a few so􀆜ware partners but ViewPoint are by far the easiest to deal with”

Aldi Supermarkets

Customer Feedback on new self-serve checkouts

Say hello

Contact one of our professionals with any questions, or download our
brochure for more details