Real-Time Feedback

Real-time feedback solutions that are simple to use,
proven and immediate.

Use real-time feedback to improve experiences

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Real-time feedback involves capturing the thoughts and feelings of customers at
the time of experience or immediately after an interaction. This “in-the-moment”
feedback yields higher accuracy and greater response rates.

Capture feedback from customers, employees, patients, students, and passengers. Insights gleaned from the feedback gathered can then be used to create better experiences.

Man using a push button feeedback machine at a counter

How to use real-time feedback

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Real-time feedback surveys are extremely flexible to meet almost any feedback need in any environment. You can tailor your survey and device to suit your organisation, project or location.

In-the-moment

Fix operational problems as they arise
and prevent further issues

Monitor change

Collect feedback when trialling new
processes to see how they affect your customer experience

Track trends

Gather a consistent stream of experience feedback to understand highs and lows

Benchmark services

Use feedback data to compare locations, business units or service providers, share best practices and highlight weak spots

Benefits of Real Time Feedback

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Use real-time feedback for more accurate insights & higher response rates

More Accurate

40%

At the point or in the moment feedback is 40% more accurate than feedback collected 24 hours after the experience.

Higher Response Rate

500%

In-the-moment feedback can reach up to 25% of your footfall and can increase response rates by up to 500% vs online.

Improve


Understand satisfaction levels & the reasons down to the hour, easily compare locations and make sense of thousands of responses

Capture

Our brandable interactive kiosks are simple to position in any area you wish for increased survey responses, are self-contained and can be battery or mains powered

Analyse

View all data from all feedback solutions in one place. We have detailed reporting, live dashboards & real-time notifications

Real-time feedback kiosks

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Interactive kiosks capture real-time feedback at the point of interaction. ViewPoint’s unique smiley face surveys attract, engage, and encourage users to leave their thoughts.

Four reasons feedback kiosks are the preferred feedback collection method:

Lower cost solution

Suitable for all environments

Reliable and always on

Highly accurate insights

Real-time feedback solutions

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ViewPoint Pulse

ViewPoint Trend

How does real-time feedback help your business?

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customer feedback device being used in store
employee feedback device being used in office
Patient feedback devices in hospital
students outside university feedback devices
visitor feedback device being used at event
passenger feedback solutions

Gartner: a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.

Whilst traditional research methods undoubtedly have their place and value, real time customer experience feedback brings many advantages.

Click to read – Ten reasons to use real time customer experience in your business.

 

About ViewPoint

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ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered.

Founded 2001

Two decades of experience capturing real-time feedback

50m+ Survey Responses

Engaging surveys & kiosks people just can’t help but use

Patented Technology

Unique patented technology that engages and inspires

Award-Winning

Market-leading technology that continues to win awards globally

Service & Support

Easily test, launch and manage your surveys with our support teams

Account Management

Your account manager is always on hand to help guide you

Single Point of Access

Your data is at your fingertips and easily get deeper insights at the click of a button

Bespoke Analysis

We offer bespoke analysis and reporting with specialist dashboards

Companies that want results trust ViewPoint

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ViewPoint - who we work with

Say hello

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Contact one of our professionals with any questions, or download our
brochure for more details