Feedback for Caring Communities that Flourish
Hear the Voice of Your Community, in Real Time
Your residents, visitors, and staff all have a story to tell. Capturing their experiences helps you make meaningful improvements — from daily life and wellbeing to communal activities and service quality.
With ViewPoint, you can gather real-time feedback across your entire community, giving you insight when it matters most.
Organisations use real-time feedback in care homes to:
Monitor resident satisfaction
Support wellbeing and safety
Engage staff and improve performance
Enhance communal activities and services
Demonstrate compliance and quality standard
Real-time feedback for resident communities & care homes
Design bespoke, engaging surveys that show the community you’re listening. Whether it’s feedback on meals, activities, working conditions, or life at home; you’ll know exactly what you’re doing right, and where you can improve.
Community Feedback
Capture experiences across your community with up-to-the-minute data on staff, resident, and visitor satisfaction. ViewPoint feedback kiosks automatically aggregate the data into one clear dashboard, making it easy to take action where it counts.
Capture Community Feedback
Resident Activity Feedback
Feedback kiosks near activity areas help give residents a say in what truly enriches their lives, so you can invest in activities that improve their well-being.
Communal Services & Facilities
Community hubs are where your staff, residents, and visitors come together to interact. Kiosks in these areas can help capture the experiences of all three groups at once.
Staff Engagement & Feedback
Create a culture of engagement by understanding exactly how staff feel. Feedback helps to monitor changing moods so you can quickly discover what causes disengagement and fix it.
Health & Wellbeing
Protect the health and wellbeing of residents by providing a place for them to anonymously voice their concerns, 24/7.
Visitor & Overall Satisfaction
Track satisfaction levels among residents, visitors and staff to get a top-down view of how happy your community is.
Viewings
Find out how to make viewings more effective, with data on what potential residents thought of their visit. Streamline your sales process to help your community grow.
Smiley face surveys, the friendly way to collect feedback
Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this multicultural and accessible retirement community feedback tool.
The worlds top brands use ViewPoint feedback solutions
Hear the voice of your community
The voice of your community is a critical source of word of mouth referrals. Become part of the conversation with real-time feedback that helps keep it positive.
Ready to start making a change in your community? Get in touch with us to ask how real-time feedback can help you.