Create Retirement Communities that Flourish
The voice of your community is important. Make the changes that matter to your residents, visitors and staff with real-time feedback
Real-time feedback for retirement communities & care homes
Design bespoke, engaging surveys that show the community you’re listening. Whether it’s feedback on meals, activities, working conditions, or life at home, you’ll know exactly what you’re doing right, and where you can improve.
Capture experiences across your community with up-to-the-minute data on staff, resident, and visitor satisfaction. ViewPoint kiosks automatically aggregate the data into one clear dashboard, making it easy to take action where it counts.
Capture the community experience
Resident Activity Feedback
Feedback kiosks near activity areas help give residents a say in what truly enriches their lives, so you can invest in activities that improve their well-being.
Communal Services & Facilities
Community hubs are where your staff, residents, and visitors come together to interact. Kiosks in these areas can help capture the experiences of all three groups at once.
Staff Engagement & Feedback
Create a culture of engagement by understanding exactly how staff feel. Feedback helps to monitor changing moods so you can quickly discover what causes disengagement and fix it.
Health & Wellbeing
Protect the health and wellbeing of residents by providing a place for them to anonymously voice their concerns, 24/7.
Visitor & Overall Satisfaction
Track satisfaction levels among residents, visitors and staff to get a top-down view of how happy your community is.
Viewings
Find out how to make viewings more effective, with data on what potential residents thought of their visit. Streamline your sales process to help your community grow.
Smiley face surveys, the friendly way to collect feedback
Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this multicultural and accessible community feedback tool.
Using real-time feedback in your community & care homes
Real-time feedback surveys are extremely flexible to meet almost any feedback need in any environment. You can tailor your survey and device to suit your organisation, project or location.
In-the-moment
Fix operational problems as they arise
and prevent further issues
Monitor change
Collect feedback when trialling new
processes to see how they affect
your customer experience
Track trends
Gather a consistent stream of experience feedback to understand highs and lows
Benchmark services
Use feedback data to compare locations, business units or service providers, share best practices and highlight weak spots
Improve your quality of care
Using real-time feedback for more accurate & higher responses
More Accurate
40%
At the point or in the moment feedback is 40% more accurate than feedback collected 24 hours after the experience.
Higher Response Rate
500%
In-the-moment feedback can reach up to 25% of your footfall and can increase response rates by up to 500% vs online.
Improve
Live alerts give management an automatic heads up when satisfaction dips too low. See the effects of your improvements over time with data that’s always up to date.
Capture
Capture responses from anyone, anywhere. ViewPoint kiosks can be placed anywhere in the community, and used in tandem with online or tablet versions of the same survey.
Analyse
Get up-to-the-minute information for management, with filters that make it possible to drill down to specific locations or populations.
Real-time feedback solutions
ViewPoint Wave
- Single question feedback
- Perfect for high volume feedback
- 4G / WiFi-enabled and plug and play
- Battery operated
ViewPoint Pulse
- Single or multi-question feedback
- Disinfecting antimicrobial clear film
- Multi-language open feedback
- 4G / WiFi Enabled
ViewPoint Trend
- Single or multi-question feedback
- Big screen for high visual impact
- Multi-language open feedback
- 4G / WiFi Enabled
Share your success story
Export results right from your dashboard to share your success story with residents, prospective clients, board members, and staff. As you continue to use feedback to improve, you can use positive scores as proof of your commitment to quality.
Here are four important ways you can use positive feedback results:
Show residents you’re listening
Convert potential buyers
Help residents create real communities
Increase staff engagement
About ViewPoint
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered.
Founded 2001
Two decades of experience capturing real-time feedback
50m+ Survey Response
Engaging surveys & kiosks people just can’t help but use
Patented Technology
Unique patented technology that engages and inspires
Award-Winning
Market-leading technology that continues to win awards globally
Service & Support
Easily test, launch and manage your surveys with our support teams
Account Management
Your account manager is always on hand to help guide you
Singe Point of Access
Your data is at your fingertips and easily get deeper insights at the click of a button
Bespoke Analysis
We offer bespoke analysis and reporting with specialist dashboards
Real-time feedback survey options
Single question feedback
Multi quertion feedback
Touch or touchless button technology
Mains or battery operated
Free- standing,
counternand wall mount options
Dashdoard time-stamped response integration
Live alert option
Solid and robust with weather resistant option
Companies that want results trust ViewPoint
Hear the voice of your community
The voice of your community is a critical source of word of mouth referrals. Become part of the conversation with real-time feedback that helps keep it positive.
Ready to start making a change in your community? Get in touch with us to ask how real-time feedback can help you.
