Scotty AI helps you explore your survey data using natural language. Ask a question. Get meaningful insight. Make better decisions — faster.
Before we begin, here’s what matters most.
Scotty AI is built specifically for organisations that take data protection seriously.
Scotty AI operates entirely inside the ViewPoint Feedback Hub, hosted on Microsoft Azure within ViewPoint’s private Azure tenant.
Survey data never leaves our Azure environment
Data is never sent to public AI platforms
Customer data is never used to train third-party AI models
AI processing is isolated per customer
No cross-customer data access or learning
Hosted on Microsoft Azure with built-in security controls
Protected by firewalls, identity and access management, and continuous monitoring
Access restricted to authorised ViewPoint personnel only
Data processed within a defined region (e.g. UK/EU)
Designed to align with GDPR and UK data protection requirements
You get powerful AI insights — without introducing new data-sharing risks.
Log into the ViewPoint Feedback Hub.
From your Dashboard, click the Scotty icon on the left-hand menu.
Scotty will open in the central window.
At the top right of the Scotty window, you’ll see a survey dropdown menu.
Select the survey you would like to analyse.
Once selected, Scotty will use that survey’s data to answer your questions.
Type your question into the question box.
Press enter.
Scotty will analyse the survey data and return a response.
Remember: Scotty analyses the entire survey dataset (within the selected timeframe) to generate responses.
To help you get started, here are some examples:
What are the main themes in negative feedback this month?
What is driving our lowest satisfaction scores?
Are there recurring comments about waiting times?
What are the top positive comments from the last month?
Are there differences in satisfaction between locations?
What issues are mentioned most frequently?
What actions would you prioritise based on this feedback?
You can copy Scotty’s response by clicking the copy symbol at the top of the chat response.
This makes it easy to:
Add insights to reports
Share findings with colleagues
Support action planning discussions
The quality of your insight depends on the quality of your question.
A strong prompt usually includes:
Be specific about what you want to know.
Instead of:
Why are scores low?
Try:
What are the main reasons for low scores in the past month?
Scotty’s default analysis window is the past 1 month.
If you need a different timeframe, specify it clearly:
“Over the past 3 months…”
“Since January…”
“In Q4…”
Give Scotty direction about what matters:
“From an operational perspective…”
“With patient experience in mind…”
“Focusing on staff morale…”
The more clarity you provide, the more focused the insight will be.
Uses only your selected survey data
Analyses the full dataset (not just a sample)
Generates summaries and thematic insights
Works entirely within ViewPoint’s secure Azure environment
Works entirely in the moment without retaining or referring to old chats
Does not access external sources
Does not retain conversations once the session is closed
Does not store old chats.
Does not access the internet
Does not combine data from other customers
Does not learn from your data for external model training
Does not replace your judgement
Scotty supports decision-making — it does not make decisions for you.
AI is a powerful assistant — but it is still an assistant.
We recommend:
Carefully reading responses rather than skimming
Asking follow-up questions to deepen understanding
Cross-checking insights against standard and rating reports
Using findings to inform discussions, not replace them
As with all AI systems, occasional inaccuracies can occur. Always sense-check outputs against your reporting dashboards before using insights to guide action planning or strategic decisions.
To protect data integrity and responsible use:
Avoid entering personally identifiable information into prompts
Use professional and relevant queries
Do not rely solely on AI for regulatory reporting
Ensure decisions are supported by verified data
Scotty is designed to enhance your understanding — not override governance processes.
Scotty AI brings together:
Secure infrastructure
Clear data boundaries
Intelligent analysis
Human oversight
It helps you explore feedback in a more natural, intuitive way — while keeping your data secure and your decision-making grounded.
If you have more questions about Scotty please speak to the ViewPoint team on 0333 3355 640
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