Single Question Feedback

Real-time feedback solutions are simple to use, proven and immediate.

Single tap surveys deliver quick, high volume feedback capture that offers immediate results.

Single question rating surveys are used to track trends and understand the sentiment of your customers and employees.

  • Discover areas for improvement and optimization
  • Get alerts should service levels fall outside agreed parameters
  • Provide a secure direct route to report a good or bad experience

 

ViewPoint Single Question Feedback Solutions

The benefit of real-time feedback surveys are they are extremely flexible to meet almost any feedback need in any environment. You can tailor your survey and device to suit your organisation, project or location.

Simple to install

Choose your location and start collecting feedback straight away

Intuitive design

Smart eye-catching designs encourage use

Simple to use

Quick reactive response are proven to be more reliable & accurate

Informative

Deep dive into your data at a click of a button

Choice of Touchscreen or Touchless Feedback Device

ViewPoint touchless single question feedback device

ViewPoint Wave

Featuring unique Touchless button Technology. The Wave is perfect for locating in small areas such as restrooms on the wall, counter, or floor.

ViewPoint Pulse

Featuring ultimate flexibility. Choose touchscreen or touchless, installation on the floor, wall, or counter; and maintain the option to add questions to your survey in the future.

About ViewPoint

ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered.

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What Can You Ask With A Single Question Survey?

Selecting the killer question is crucial to get the right insight to drive improvement. Your question should not be too complicated, should be meaningful, and related to the environment you are in. For example:

  • “How would you rate the cleanliness of the facilities today?”

 

  • “How satisfied are you with your visit today?”

 

  • “How are you feeling at work today?”

 

  • “How easy was it to get information about your journey today?”

The ViewPoint team will help you to craft your perfect question, using the experience they have gained across every sector and over many years.

Wall Mounted ViewPoint Pulse feedback device
PLACEHOLDER IMAGE - SCREEN SHOWING A QUESTION

Uncover meaning from feedback data

As soon as it is captured, feedback is loaded to the ViewPoint Feedback dashboard. In this secure online portal, you can dig deep into the results and see exactly how customers or employees were feeling – every minute of the day.

Share feedback

with those that need it quickly

Make positive changes

at the right time.

Grow loyalty

86% of buyers will pay more for a better customer experience. Engaged employees are 43% more productive.

See your improvements

boost your results.

Whether you’re a retailer who has just learned shoppers can’t find a product or a medical center realizing your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.

Say hello

Contact one of our professionals with any questions, or download our brochure for more details.

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Contact us or download our brochure for more details.