Single question rating surveys are used to track trends and understand the sentiment of your customers and employees.
The benefit of real-time feedback surveys are they are extremely flexible to meet almost any feedback need in any environment. You can tailor your survey and device to suit your organisation, project or location.
Featuring unique Touchless button Technology. The Wave is perfect for locating in small areas such as restrooms on the wall, counter, or floor.
Featuring ultimate flexibility. Choose touchscreen or touchless, installation on the floor, wall, or counter; and maintain the option to add questions to your survey in the future.
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered.
Selecting the killer question is crucial to get the right insight to drive improvement. Your question should not be too complicated, should be meaningful, and related to the environment you are in. For example:
The ViewPoint team will help you to craft your perfect question, using the experience they have gained across every sector and over many years.
As soon as it is captured, feedback is loaded to the ViewPoint Feedback dashboard. In this secure online portal, you can dig deep into the results and see exactly how customers or employees were feeling – every minute of the day.
Whether you’re a retailer who has just learned shoppers can’t find a product or a medical center realizing your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.