Offering a choice of smiley faces gives the respondent a quick and easy way to quickly relate to how they feel about their experience. Use data to track issues and this feedback becomes a powerful source of service improvement insight.
Simple ways to understand how your customers or employees feel.
The use of Smiley Face Surveys creates an instant opportunity for customers to tell you what they think. No delays – simply an immediate reaction to how they are feeling right now – at the point they experience your service.
But don’t stop there… Our clients, such as the University of Glasgow, Amazon, and Network Rail, gain even more rich insights from one or two quick follow-on questions, which establish WHY your customers feel the way they do.
Our solutions also give you all important trust in your feedback data as our Valid8™ specialist software validates all responses meaning that any nonsense data, such as children messing around, is filtered out.
ViewPoint’s patented customer feedback software locates interactive, on-brand questionnaires within stores, hospitals, centres, in fact almost any environment.
Using feedback technology, customers or visitors quickly touch or wave over a smiley face – or other choice of image – to give you their feedback in real-time.
ViewPoint provides online dashboard feedback reporting, live alerts, and customized reports, enabling managers to rapidly respond to service dips or failures, customer requirements, or other exceptional feedback.
The exact time of day of every response is captured, which means we can demonstrate service levels over time, across all customer-facing areas of your organization.
By categorizing and making sense of the data, our intelligent sentiment analysis tools remove the pain of sifting through thousands of customer comments.
Customers enjoy feeling valued. If they think you are indifferent to them, then they probably feel the same way about you. Our interactive smiley surveys are driving customer loyalty, repeat business and increased customer spend.
ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they encountered.