By simply pressing on a smiley face your customers’ or employees’ can tell you instantly how they feel.
This means you can use real-time data to examine and track issues; therefore becoming a powerful source of service improvement insight.
By making it simple for your customers to respond you can:
To uncover the real value of capturing feedback you need to use the results to implement improvements. ViewPoint makes it easy for you to access your data, helping you to gain the insights you need to make decisions– and share what you discover.
Smiley face feedback turns feelings into insight, through quick view reports, CSAT scores, interactive dashboards & scheduled reporting.
The real-time nature of ViewPoint smiley face surveys means you can line up satisfaction ratings with sales and see how the changes you make directly impact your bottom line.
Whether you’re a retailer who has just learned shoppers can’t find a product or a medical centre realising your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.
A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
Using touch screen technology, customers or visitors can quickly touch a smiley face to give you their feedback in real-time.
Our solutions also give you all-important trust in your feedback data as our Valid8™ specialist software validates all responses. This means any nonsense data, such as children messing around, is automatically filtered out.
Concerning service ratings are loaded directly to your online dashboard feedback report, which drives live alerts and customised reports. This enables managers to rapidly respond to service dips or failures, customer requirements, or other exception feedback.
The exact time of day of every response is captured, which means you can demonstrate service levels over time, across all areas of your organisation.
Customers enjoy feeling valued.
If they think you are indifferent to them, then they probably feel the same way about you.
Our interactive smiley surveys are driving customer loyalty, repeat business and increased customer spending.
Show your customers you care about their feelings by taking the steps to listen to them.
If you want to boost customer satisfaction, you’ve arrived at the right place. Knowing and understanding how to use smiley face surveys to leverage customer satisfaction can be very advantageous to your business and overall marketing strategy. In this article, we review the power of smiley face surveys; what they can mean for your customer retention and how they work.
Smiley face surveys are intuitive and easy to understand, and they work in every country across multiple industries. But beyond this, there are several reasons that make smiley face surveys so appealing to business owners the world over. So why should you use smiley face surveys to collect data about your customers? We’ve summed it up as follows;
Regarding the visual appeal of smiley face surveys, a study revealed that respondents spend more time looking at smiley faces. Why is this? Because the human brain is an expert at visuals – with 60% of the brain involved in visual processing and 90% of the information sent to the brain being visual.
Emojis and smiley faces as a means to measure customer feelings and emotions are easier to grasp by humans, as they represent a feeling in the form of a picture. Businesses are mostly concerned about customer feelings and emotions, and interested in finding what makes their customers happy. For this reason, measuring customer emotions with a smiley survey will perform far better than any other type of existing interface.
One of the best features of smiley face surveys is the fact that they’re user-friendly. Customers simply love using emojis, with over 5 billion emojis sent per day on Facebook Messenger – you can only imagine the business opportunities that abound within the use of these user-friendly little images. Just to think of all the other messaging apps, social networking websites, and its estimated 7 billion worldwide mobile users. Emojis are everywhere and one of the easiest ways to show your level of customer satisfaction.
As a business owner or manager, you should expect a high response rate with a smiley face survey. Because respondents are more likely to select an emoji as compared to a radio button, the use of emojis is more reflective of the respondent’s emotions – and they are given the assurance of being heard.
A smiley face survey is a survey that uses smileys, smiley faces, or emojis in order to collect precious and useful feedback data. Smiley face surveys can help you collect feedback from customers, staff or employees, subscribers, and website visitors for some very important purposes.
Instead of sending a questionnaire, you can simply and effectively use smiley faces with a question, and customers will gladly select the most appropriate response in the form of a friendly face emoji.
The key to measuring customer satisfaction with smiley face surveys lies within their simplicity and ease of use. The simple fact is that people love to give feedback when it’s quick and easy. They love to share their thoughts when they are able to do so freely and easily. The smiley face survey provides you with the ideal means to easily track and measure customer satisfaction. And follow-up questions enable the customer to say exactly what they mean to, while providing you with great insights and room to improve. Make the surveys really simple for customers of all ages to use, and you’ll reap the rewards.
Customer Satisfaction (CSAT) can be tracked with smiley face surveys. All you have to do to calculate your score is divide all the positive responses by the total number of responses, and then multiply this number by 100. The result is your exact CSAT percentage score. This score can aid tremendously in improving overall customer retention and satisfaction for your company if used in conjunction with smiley face surveys.
Short multi-question surveys reveal a lot about customer and employee thoughts by asking why they feel the way they do – and not only what they feel. Create tailored surveys with a mix of rating, multiple choice and free text questions to get the best results. This will help you drill into the detail of your feedback in order to make timely and effective improvements throughout your organisation.
Uncover meaningful information by letting customers and staff use a touchscreen terminal to experience data. The complete smiley face survey solution is highly innovative in attracting customer feedback data from a kiosk of your choice. Your feedback is ready to analyze and report in real-time, revealing unwavering customer data to help you improve your customer service and support department and keep your customers happy at all times.
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Survey design is critical for the success of a feedback project. In a busy world, our minds block out much of what we see which
A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.
Pulse surveys can help take the guesswork out of what initiatives to focus on, giving managers a chance to make truly employee-directed change. Additionally, instant feedback makes it easier to keep up in dynamic environments where change happens quickly. If you already conduct annual engagement surveys, adding pulse surveys can make them much more actionable.
Customer feedback is an integral part of shaping an experience that customers want to keep coming back to. When it comes to analysing the feedback of your valued patrons, there are few metrics as valuable as determining their attitudes.
Creating a survey that provides accurate and useful data doesn’t happen by itself. It takes time and effort to make sure that you are not
Why go to the effort and expense of investing in smiley terminals as a feedback capture system? Does it make any difference to the bottom line?
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