ViewPoint Smileys for instant customer feedback

A choice of smiley faces gives the respondent a quick and easy way to rate your service, track issues and give you feedback. By making it really simple for your customers to respond you can improve customer satisfaction, increase profitability and grow your customer loyalty.

Simple ways to understand how your customers or employees feel.

Why Smiley Face Surveys?
The use of Smiley Face Surveys creates an instant opportunity for customers to tell you what they think. No delays – simply an immediate reaction to how they are feeling right now – at the point they experience your service.

But we don’t stop there. Our clients are gaining rich insights from one or two quick follow-on questions, which establish WHY your customers feel the way they do. 

Smiley face survey on ViewPoint pulse wall mounted device

Unique Survey Solutions

We provide patented customer feedback software that enables interactive, on-brand questionnaires within a store, hospital, centre or any location. Using touch screen technology, customers or visitors can quickly touch a smiley face – or other on brand images – to give you their feedback in real-time.

Our solutions also give you all important trust in your feedback data as our Valid8™ specialist software validates all responses meaning that any nonsense data, such as children messing around, is filtered out.

Instant Reporting from Smiley Face Surveys

We provide online dashboard feedback reporting, live alerts and customised reports, enabling managers to rapidly respond to service dips or failures, customer requirements or other exception feedback.  The exact time of day of every response is captured, which means we can demonstrate service levels over time, across all customer facing areas of your organisation.

By categorising and making sense of the data, our intelligent sentiment analysis tools remove the pain of sifting through thousands of customer comments.

Love Your Customers

Customers enjoy feeling valued.  If they think you are indifferent to them, then they probably feel the same way about you.  Our interactive smiley surveys are driving customer loyalty, repeat business and increased customer spend.

“ViewPoint provided us with the perfect solution for our needs, providing feedback exactly when and where we need it. It really does do what it says on the tin!”
Project Manager, Tui
“Having ViewPoint kiosks in store is like having a dozen mystery shoppers reporting their in-store experiences every day.” 
Store Owner, Specsavers
“ViewPoint enable us to really understand what our patients and carers think. They provide us with fantastic support – it’s a true partnership.” Patient Experience Officer, Royal Free NHS Trust

Find out what your customers and employees think, when they think it.