Student Experience Surveys and Feedback

Provide an outstanding environment for students

Know how students feel with student feedback

Students have more choice than ever before and their expectations are increasing. Use real-time feedback to find out what matters to them, to monitor their well-being and to discover and address their concerns.

Improve student experience and you’ll enhance your reputation, improve your league ranking and attract the next generation of learners.

Student experience feedback

Collecting Student Feedback

Find out what students think, when they think it.

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Connect with a member of our team with any questions, or download our brochure for more details

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Read more about student feedback

Capturing feedback made easy in 3 simple steps

Easy as 1, 2 View

Feedback made simple Capturing feedback from customers, employees and patients is as easy as 1, 2 … View. Select a kiosk Customise your survey Your

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ViewPoint Hub video

The ViewPoint Hub

Discover more about the ViewPoint Hub. Now get in touch for a personalised demo and tour of the Hub! Call us on 0333 3355 640

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Student Feedback

A blended approach to student feedback

The NSS provides valuable feedback and insight, but there is a problem. It’s an annual, reflective survey – that is, it provides a snapshot in time, after the event. It may benefit “future students” but what about the students who are providing the feedback? The opportunity to provide input has come too late for them. So, is the NSS fit for purpose?

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Smiley Face Survey Example

Smiley faces for surveys, the friendly way to collect feedback

A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.

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ViewPoint Quick Tap Survey Solutions

Quick Tap Surveys: The Fastest Way to Collect Feedback

Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.

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Customer Feedback: How to Close the Loop

It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.

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The 3-layer approach to creating a successful customer experience process

This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.

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Contact us or download our brochure for more details.