QUICK, EASY, ACCURATE FEEDBACK ON CUSTOMER EXPERIENCE
Create easy to use, fully accessible, interactive and on-brand kiosk surveys that deliver fast results.
Real-time service indicators that also achieve a rapid return on your investment.
The Essential Customer Survey Tool
- Easy to use feedback capturing views and opinions of all demographics
- Multi-language enabling you to capture all nationalities
- Large fonts and flexible survey design making it accessible for all ages and abilities
- Advanced Functionality for a resource that can be fixed or portable – secure and robust
- Highly Secure with lock-down software and encryped data – UK hosted
- Total Solutions. We can provide a total solution designed for you or you can utilise existing hardware and in-house resources
- Full Support – reporting, further analysis and training options are all available.
“ViewPoint has become an essential business tool for everyone in the team. Everything we do is geared towards improving service – and ViewPoint really helps us take the customer service bar to new levels.
“We use the kiosks at a variety of venues – including the University’s nursery and swimming pool. They are easy to use and have delivered considerable benefits. We’re big fans.”
Richard Handscombe, Head of Marketing at the University of Leeds.
Improving Customer Service
The University of Leeds is one of hundreds of organisations to benefit from a significant reduction in its customer insight costs and the amount of staff time spent administering surveys. With ViewPoint, they are seeing the quality of the Survey Kiosk feedback sourced from customers, students and members of the public improve dramatically.
ViewPoint software can sit on a range of survey devices, which we can supply as a total survey solution. Alternatively you may have your own devices where our ViewPoint app could be loaded. As strategic partners of IBM and Toshiba, their hardware is included in our range of kiosk options. The IBM AnyPlace Kiosks are known as ‘retail hardened’ meaning they’re tough and can withstand knocks, having a life span in excess of 7 years.
Our touch screen feedback system includes other multi-mode options. You can buy or rent our touch screens, or our secure UK hosted ViewPoint kiosk survey software application will operate on existing hardware. For more details on interactive kiosk packages click here to contact us.
Store Owner, Specsavers
Find out what your customers and employees think, when they think it.
Project Manager, Tui