Quick, easy, accurate feedback on customer experience

Create easy to use, fully accessible, interactive and on-brand kiosk surveys that deliver fast results.
Real-time service indicators that also achieve a rapid return on your investment. 

The essential customer survey tool

  • Easy to use feedback capturing views and opinions of all demographics 
  • Multi-language enabling you to capture all nationalities
  • Large fonts and flexible survey design making it accessible for all ages and abilities
  • Advanced Functionality for a resource that can be fixed or portable – secure and robust
  • Highly Secure with lock-down software and encryped data – UK hosted
  • Total Solutions. We can provide a total solution designed for you or you can utilise existing hardware and in-house resources
  • Full Support – reporting, further analysis and training options are all available.
ViewPoint Pulse collecting feedback in busy airport

“ViewPoint has become an essential business tool for everyone in the team. Everything we do is geared towards improving service – and ViewPoint really helps us take the customer service bar to new levels.

“We use the kiosks at a variety of venues – including the University’s nursery and swimming pool. They are easy to use and have delivered considerable benefits. We’re big fans.”

Richard Handscombe, Head of Marketing at the University of Leeds.

 

Improving Customer Service

The University of Leeds is one of hundreds of organisations to benefit from a significant reduction in its customer insight costs and the amount of staff time spent administering surveys. With ViewPoint, they are seeing the quality of the Survey Kiosk feedback sourced from customers, students and members of the public improve dramatically.

ViewPoint software can sit on a range of survey devices, which we can supply as a total survey solution. Alternatively you may have your own devices where our ViewPoint app could be loaded. As strategic partners of IBM and Toshiba, their hardware is included in our range of kiosk options. The IBM AnyPlace Kiosks are known as ‘retail hardened’ meaning they’re tough and can withstand knocks, having a life span in excess of 7 years.

Our touch screen feedback system includes other multi-mode options. You can buy or rent our touch screens, or our secure UK hosted ViewPoint kiosk survey software application will operate on existing hardware. For more details on interactive kiosk packages click here to contact us.

Types of Feedback

How can we help you? We provide solutions to meet every feedback need.

Any questions about our feedback kiosks?

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Implementing feedback kiosks in your businesss

Customer Feedback: How to Close the Loop

It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.

Read More »

The best ways to help increase employee engagement

While most managers spend a lot of time giving feedback to employees, it’s all too often a one-way street. Getting the perspectives of your employees in the workplace is one of the best ways to help increase employee engagement. Engaged employees are the ones that solve problems, cheer on their team, and put in a little bit of extra effort when it’s necessary.

Read More »

Improving your HCAHPS survey results with real-time feedback

This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.

Read More »

The 3-layer approach to creating a successful customer experience process

This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.

Read More »
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The smart way to collect feedback

Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers

top-brands-use-viewpoint-feedback

Contact us or download our brochure for more details.