Touchless Feedback Solutions

Touchless surveys for a post-Covid world. Immediate results without the hassle of QR codes. ViewPoint’s touchless technology uses gesture recognition to accurately capture real-time feedback in any setting.

Real-time feedback without touch

Use ViewPoint’s feedback terminals to capture customer and staff experience data. The complete package solution includes:
  • Innovative, attractive feedback kiosk of your choice
  • Your Survey. Your way – No templates, you’re in control!
  • No-fuss upload – Your feedback is ready to analyze & report on in real-time.
  • Unwavering customer support there to help you. Always.

Powerful yet simple insights

Find out what you get with ViewPoint feedback solutions.

Keep them coming back for more

Research shows us that 86% of buyers will pay more for a better customer experience. An engaged employee is 43% more productive and 87% less likely to leave. It’s clear to see that keeping customers and employees happy will result in positive influences on your bottom line.

Often, it’s the little things that matter, for instance an item out of stock or lighting in an office space causing problems. Fixing these things as you go can avoid a landslide of discontent.

See your improvements boost your results

The real time nature of ViewPoint smiley face surveys means you can line up satisfaction ratings with sales and see how the changes you make directly impact your bottom line.

Whether you’re a retailer who has just learned shoppers can’t find a product or a medical centre realising your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.

Capturing accurate real time feedback

Fully customisable feedback kiosks provide a constant visual reminder that you care about how your customers and employees feel.

Whether touchscreen or touchless, they are highly portable and grab attention in any setting. Best of all, as they are easy to use customers and employees are drawn to them to leave their opinion on their experience.

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Read more about touchless surveys

Customer Feedback: How to Close the Loop

It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.

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The best ways to help increase employee engagement

While most managers spend a lot of time giving feedback to employees, it’s all too often a one-way street. Getting the perspectives of your employees in the workplace is one of the best ways to help increase employee engagement. Engaged employees are the ones that solve problems, cheer on their team, and put in a little bit of extra effort when it’s necessary.

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Improving your HCAHPS survey results with real-time feedback

This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.

Read More »

The 3-layer approach to creating a successful customer experience process

This three-layer approach for surveys will help you create different datasets of feedback for short, medium, and long term business strategies. Each of these survey types needs a different approach in order to be successful, but all three should incorporate the principles mentioned above: the right questions, the right time, and the right follow up approach.

Read More »
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The smart way to collect feedback

Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers

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Contact us or download our brochure for more details.