Touchless surveys

To understand the meaning of feedback you need to be able to interrogate it. Are opinions different by the day of the week for instance, or is it the time of day that matters? Or, maybe there are variances between departments or stores? Are queues worse on a Thursday around 2pm? Do employees find their weekly team briefings unengaging but department meetings inspiring?

By drilling down into data, to understand what needs to be done or to visualise the impact of any changes you have made, you are able to do more of what works and less of what doesn’t.

For feedback insights to be useful they need to be shared throughout your organisation. Right from the board through to the people leaving the feedback in the first place.

Whether it’s feedback from a customer or employee, asking for views and then being seen to use it motivates more honest feedback. Our reporting tools allow you to share the right level of detail from your dashboard with the people who need to see it.

Knowing there was a problem a month after it occurred results in missed opportunities within your organization. Live alerts notify key personnel of an issue – for example, a rise in reports of unclean facilities – so that they can respond in the moment. You can deploy a team to clean the area before more customers are affected.

Often, there is a slow decline in an area which makes it difficult to pinpoint issues, ViewPoint reports visualize trends so that you can see where further investigation is needed in order to get to the root of the issue.

Research shows us that 86% of buyers will pay more for a better customer experience. An engaged employee is 43% more productive and 87% less likely to leave. It’s clear to see that keeping customers and employees happy will result in positive influences on your bottom line.

Often, it’s the little things that matter, for instance an item out of stock or lighting in an office space causing problems. Fixing these things as you go can avoid a landslide of discontent.