Touchless Feedback Solutions

Touchless surveys for a post-Covid world. Immediate results without the hassle of QR codes. ViewPoint’s touchless technology uses gesture recognition to accurately capture real-time feedback in any setting.

Real-time feedback without touch

Use ViewPoint’s feedback terminals to capture customer and staff experience data. The complete package solution includes:
  • Innovative, attractive feedback kiosk of your choice
  • Your Survey. Your way – No templates, you’re in control!
  • No-fuss upload – Your feedback is ready to analyze & report on in real-time.
  • Unwavering customer support there to help you. Always.

Powerful yet simple insights

Find out what you get with ViewPoint feedback solutions.

Keep them coming back for more

Research shows us that 86% of buyers will pay more for a better customer experience. An engaged employee is 43% more productive and 87% less likely to leave. It’s clear to see that keeping customers and employees happy will result in positive influences on your bottom line.

Often, it’s the little things that matter, for instance an item out of stock or lighting in an office space causing problems. Fixing these things as you go can avoid a landslide of discontent.

See your improvements boost your results

The real time nature of ViewPoint smiley face surveys means you can line up satisfaction ratings with sales and see how the changes you make directly impact your bottom line.

Whether you’re a retailer who has just learned shoppers can’t find a product or a medical centre realising your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.

Capturing accurate real time feedback

Fully customisable feedback kiosks provide a constant visual reminder that you care about how your customers and employees feel.

Whether touchscreen or touchless, they are highly portable and grab attention in any setting. Best of all, as they are easy to use customers and employees are drawn to them to leave their opinion on their experience.

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Read more about touchless surveys

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Strong communities are vital to the health and wellbeing of their residents. This is especially true in retirement communities and aged care home settings, where residents rely on staff and their community to flourish. A relationship-centred care approach that takes the experiences of residents, staff and visitors into account is one of the best ways to help ensure a healthy and strong community.

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Smiley Face Survey Example

Smiley faces for surveys, the friendly way to collect feedback

A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.

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ViewPoint Quick Tap Survey Solutions

Quick Tap Surveys: The Fastest Way to Collect Feedback

Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.

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The Ultimate Guide to Employee Pulse Surveys

Pulse surveys can help take the guesswork out of what initiatives to focus on, giving managers a chance to make truly employee-directed change. Additionally, instant feedback makes it easier to keep up in dynamic environments where change happens quickly. If you already conduct annual engagement surveys, adding pulse surveys can make them much more actionable.

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Improving Patient Experience

Case Study: Improving Patient Experience

Simple to use patient engagement solutions that are robust, cost-effective and deliver consistent levels of qualitative and quantitative data – thereby enabling health managers to make important, patient-centric decisions. TEWV turned to ViewPoint for help and advice, implementing the award-winning ViewPoint real-time survey and feedback solution as part of their strategic plan to improve overall levels of Patient Experience at the Trust.

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Customer Feedback: How to Close the Loop

It sounds simple, but closing the loop is easier said than done. Even business owners with the best of intentions can struggle to know what questions to ask, what feedback to act on, and how to follow up with their customers. Yet, when done right, closed-loop feedback is one of the best ways businesses can hone in on what’s working for them—and what isn’t.

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The best ways to help increase employee engagement

While most managers spend a lot of time giving feedback to employees, it’s all too often a one-way street. Getting the perspectives of your employees in the workplace is one of the best ways to help increase employee engagement. Engaged employees are the ones that solve problems, cheer on their team, and put in a little bit of extra effort when it’s necessary.

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The smart way to collect feedback

Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers

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Contact us or download our brochure for more details.