For customers who may be concerned about touching public surfaces, touchless surveys are a great way to capture their insights.
QR codes allow customers or employees to access your survey using their own devices.
Online surveys can be accessed via a web link on receipts, websites, and emails.
Touchless survey solutions can be used in isolation or combined with kiosk surveys.
This total solution approach gives you the best opportunity to capture more insight; in-the-moment.
Show your people you want to hear their voices by providing more ways to interact with your survey.
Real-time ViewPoint dashboards, accessible 24/7, provide all your feedback insight on demand. Snapshot dashboards are complemented by drill-down graphs and charts to get you to the detail you need.
Easily share and report service improvements with time and date stamped feedback that visualises which changes influenced improvement and by how much.
Instant reporting and live alerts to nominated people help you stay one step ahead of the issue, and implement changes before problems escalate.
Analyse data quickly to manage improvements in order to create customer and employee experiences that drive better relationships, increased loyalty and greater engagement with your brand.
A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey.
And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
The real time nature of ViewPoint smiley face surveys means you can line up satisfaction ratings with sales and see how the changes you make directly impact your bottom line.
Whether you’re a retailer who has just learned shoppers can’t find a product or a medical centre realising your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.
Fully customisable feedback kiosks provide a constant visual reminder that you care about how your customers and employees feel.
Best of all, as they are easy to use customers and employees are drawn to them to leave their opinion on their experience
Touchless feedback kiosk. Introducing the ViewPoint Sense. The completely touch-free in-the-moment feedback solution. Using innovative technology, ViewPoint has launched its first, completely touch-free feedback kiosk.
Survey design is critical for the success of a feedback project. In a busy world, our minds block out much of what we see which
Tracking service levels really means keeping your finger on the pulse of customer satisfaction. Keeping your finger on the pulse means becoming aware of issues, note-worthy comments and changes in trend as they happen.
Tracking service levels really means keeping your finger on the pulse of customer satisfaction. Keeping your finger on the pulse means becoming aware of issues, note-worthy comments and changes in trend as they happen.
The NSS provides valuable feedback and insight, but there is a problem. It’s an annual, reflective survey – that is, it provides a snapshot in time, after the event. It may benefit “future students” but what about the students who are providing the feedback? The opportunity to provide input has come too late for them. So, is the NSS fit for purpose?
Strong communities are vital to the health and wellbeing of their residents. This is especially true in retirement communities and aged care home settings, where residents rely on staff and their community to flourish. A relationship-centred care approach that takes the experiences of residents, staff and visitors into account is one of the best ways to help ensure a healthy and strong community.
A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.
Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.
Pulse surveys can help take the guesswork out of what initiatives to focus on, giving managers a chance to make truly employee-directed change. Additionally, instant feedback makes it easier to keep up in dynamic environments where change happens quickly. If you already conduct annual engagement surveys, adding pulse surveys can make them much more actionable.
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