Touchless Surveys: Smart Feedback Solutions

Touchless surveys for a post-Covid world, ViewPoint’s touchless solutions utilise a range of technologies to accurately capture real-time feedback in any setting.

Real-time feedback contact free

For customers who may be concerned about touching public surfaces, touchless surveys are a great way to capture their insights.

QR codes allow customers or employees to access your survey using their own devices.

Online surveys can be accessed via a web link on receipts, websites, and emails.

Touchless survey solutions can be used in isolation or combined with kiosk surveys.

This total solution approach gives you the best opportunity to capture more insight; in-the-moment.

ViewPoint touchless Surveys accessed by QR codes
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More ways to connect through feedback

Show your people you want to hear their voices by providing more ways to interact with your survey.

Real time Feedback In your spaces

In Your Spaces

  • Feedback Kiosk
  • QR codes
  • Portable Tablet
Feedback on the Go with QR and mobile surveys

On The Go

  • QR codes
  • Text message
Remote real time Feedback capture feedback online

In Their Spaces

  • Website
  • Email
  • Employee Hub

Powerful yet simple insights

Find out what you get with ViewPoint feedback solutions.

Feedback survey on mobile phone Employee Feedback
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A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. 

And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.

ViewPoint Smileys for instant customer feedback

Touchless surveys boost your results

The real time nature of ViewPoint smiley face surveys means you can line up satisfaction ratings with sales and see how the changes you make directly impact your bottom line.

 

Whether you’re a retailer who has just learned shoppers can’t find a product or a medical centre realising your satisfaction levels improve immediately after a staff training session, you’ll be able to stop guessing at what makes a difference.

Capturing accurate real time feedback with touchless surveys

Fully customisable feedback kiosks provide a constant visual reminder that you care about how your customers and employees feel.

Best of all, as they are easy to use customers and employees are drawn to them to leave their opinion on their experience

 

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Read more about real-time feedback

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A blended approach to student feedback

The NSS provides valuable feedback and insight, but there is a problem. It’s an annual, reflective survey – that is, it provides a snapshot in time, after the event. It may benefit “future students” but what about the students who are providing the feedback? The opportunity to provide input has come too late for them. So, is the NSS fit for purpose?

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Strong communities are vital to the health and wellbeing of their residents. This is especially true in retirement communities and aged care home settings, where residents rely on staff and their community to flourish. A relationship-centred care approach that takes the experiences of residents, staff and visitors into account is one of the best ways to help ensure a healthy and strong community.

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Smiley Face Survey Example

Smiley faces for surveys, the friendly way to collect feedback

A simple smiley face could change the way that you analyse and understand customer satisfaction in your organisation. Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base survey. And a growing trend towards using smileys in surveys shows how organisations are using this effective and multicultural customer experience collection tool.

Read More »
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Quick Tap Surveys: The Fastest Way to Collect Feedback

Quick tap surveys are an elegant solution to one of the main issues with surveys: overcoming the barrier to quick, accurate responses. They make it easy for people to give in-person feedback in just a few seconds, while their experience with your company is still top of mind.

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The Ultimate Guide to Employee Pulse Surveys

The Ultimate Guide to Employee Pulse Surveys

Pulse surveys can help take the guesswork out of what initiatives to focus on, giving managers a chance to make truly employee-directed change. Additionally, instant feedback makes it easier to keep up in dynamic environments where change happens quickly. If you already conduct annual engagement surveys, adding pulse surveys can make them much more actionable.

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The smart way to collect feedback

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Find out why the world’s top brands use ViewPoint feedback solutions…

Some of our customers

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Need an easier way to collect feedback?

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Download our guide today. On-site feedback that is instant, always-on, and easy to deploy. 

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Companies that want results trust ViewPoint

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Contact us or download our brochure for more details.