Feedback Evolved:
Insights at Lightspeed

Let ViewPoint's dynamic customer and employee feedback software empower you to drive continuous improvement through actionable insights.

ViewPoint Feedback Hub : feedback evolved

Feedback Evolved:
Insights at Lightspeed

Let ViewPoint's dynamic customer and employee feedback software empower you to drive continuous improvement through actionable insights.

ViewPoint Hub feedback software

Your Gateway to Instant Feedback and Insights.

The ViewPoint Hub is your easy-to-use tool for collecting and analysing feedback.

By combining a top-notch feedback machine with smiley face survey software, you’re on a direct path to valuable insights for improvement. This teamwork ensures smooth communication, creating a loop of feedback that drives real enhancements.

From understanding CSAT scores and NPS ratings to measuring sentiments and employee satisfaction, the ViewPoint Hub handles it all.

Survey Creation

Bespoke surveys made easy: design, brand, and publish surveys effortlessly.

Brand-Aligned Surveys

Tailor surveys for unique insights, reflecting your brand's essence seamlessly.
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Live alerts

Instant alerts about your feedback so you can address them efficiently.

Fostering proactive problem-solving

To enhance overall satisfaction and effectiveness.
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Reporting

Data instantly transformed into visual insights for effortless understanding.

Improve Agility

Quick choices adjust to evolving situations and shifting organisation conditions.
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Share

Effortlessly share insights, and automate reports for seamless communication.

Swift impact

Instant sharing accelerates improvements, informed actions, and strategic enhancements.
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Dynamic Surveys for Unique Insights

Unlocking Insights: Deep Dive into Feedback Data

✔️ NPS (Net Promoter Score)

✔️ CSAT (Customer Satisfaction Score)

✔️ ESAT (Employee Satisfaction Score)

✔️ Heat Maps

✔️ Benchmarking

✔️ Trend Analysis

Unlocking Growth by Transforming Customer and Employee Connections

The Hub provides you with valuable insights generated from real-time feedback, enabling you to not only to identify and appreciate positive aspects but also to replicate successful patterns.

It equips you to pinpoint and rectify any negative elements that could potentially harm your critical relationships. This proactive approach not only enhances satisfaction among your customers and employees but also fosters an environment of ongoing improvement.

The Hub serves as a channel through which your organisation can establish meaningful connections, streamline operations, and establish a continuous cycle of positive experiences that drive sustainable growth.

It is easy to look at results and get all the information printed in a matter of minutes

5/5

It's quick and simple to use.

5/5

Good reports

5/5

QR codes make survey access anywhere possible

5/5

Managing Your Feedback With The Hub

Complete solution to capture real-time feedback anywhere & transform it into powerful insights to increase customer and employee satisfaction.

Surveys

Create new or amend existing surveys on demand throughout contract term. Run different surveys on different devices or same survey on all devices. Or a mixture!

ViewPoint’s survey creation tool allows you to build your full screen branded survey one screen/ question at a time. Unlimited questions, any configuration and add routing as required.

Let your user answer in their preferred language. Your results are all reported in the same survey dashboard, regardless of language chosen to respond.

Increase accessibility to your survey through Kiosks, Online, Apps, Websites or QR codes.

There are no limits on the number of responses your survey or surveys can collect. 

Reporting

Access and analyse your results 24/7 through your secure portal, that updates instantly.

Create regular reports and auto send them to selected personnel.

Determine access to feedback dashboards by user, by survey or location

Set your required parameters, and if results fall outside an auto trigger alerts you.

In a single click you can download PDF reports, share live dashboards or generate an online link. Also, download in raw format on demand.

Administration

Add multiple users to your account, and assign user roles for different access types – Super User, Publisher, Reporting. 

Manage your surveys in ViewPoint’s unique surveys dashboard. Instantly see which surveys are actively collecting responses & manage quarantine rules.

Publish surveys to your locations from your dashboard, and the survey will instantly update on the device in that location. No need to leave your desk!

Add users and manage their access to reports and surveys depending on their required access.

Our team are available to assist and guide you through out your project. Whether is it technical assistance, reporting or survey structure, our experienced teams can support you.

How to capture real-time feedback

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ViewPoint Pulse

ViewPoint QR

ViewPoint Trend

ViewPoint Online

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Connect with a member of our team with any questions, or download our brochure for more details

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Contact us or download our brochure for more details.