ViewPoint Wave - ViewPoint Customer Feedback

ViewPoint Wave with Touchless Technology

Feedback solutions that are simple to use, proven and immediate.

Why choose the Wave?

Touchless feedback
Completely eliminates Covid infection concerns.

Battery Operated, Plug and play ready
Unbox the Wave and start collecting feedback within minutes.

Maximise response volumes
The Wave is perfect for quick, high volume feedback enabling you to understand sentiment and track trends.

Touchless Technology

ViewPoint’s unique touchless technology uses gesture recognition to accurately capture real-time feedback in any setting. Keeping feedback simple and in-the-moment results in higher response rates and more timely feedback.

Powerful yet simple insights

Find out what you get with the ViewPoint Pulse

Make smarter decisions

Real-time ViewPoint dashboards, accessible 24/7, provide all your feedback insight on demand. Snapshot dashboards are complemented by drill down graphs and charts to get you to the detail you need.

Evidence based service improvement

Easily share and report on on service improvements with time and date stamped feedback that visualizes which changes influenced improvement and by how much.

Respond to issues quickly

Instant reporting and live alerts to nominated people help you stay one step ahead of the issue, and implement changes before problems escalate.

Improve experience

Analyse data quickly to manage improvements in order to create customer and employee experiences that drive better relationships, increased loyalty and greater engagement with your brand.

Real-time reporting included as standard

Our powerful analytics and live, dynamic dashboard help you keep your finger on the feedback pulse, 24/7. Actionable insights enable you to understand what your customers and employees are thinking. Identify issues, make changes and measure their impact in real-time.